Dock Representative / Customer Service Representative SEASONAL

Job title: Dock Representative / Customer Service Representative SEASONAL

About the Role The Dock Representative supports cruise ship guests by greeting them, sharing local environment and cultural history, and linking guests with shore excursions. This seasonal position focuses on guest engagement, information sharing, and coordinating with ship staff and bus providers to ensure smooth operations.

What You'll Do

• Provide personable and friendly interaction with tour guests
• Exhibit professional communication skills with cruise ship staff, partners, and guests
• Possess knowledge of Company Policies and Procedures
• Cheerfully share knowledge of local environment and cultural history, practices, and today’s lifestyle
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers' special needs are met
• Hold dock signs, direct and assist passenger movement between cruise ships and tour buses
• Collect all tickets/vouchers as the passengers board motor coaches; process payments
• Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
• Assist with the distribution of promotional tour materials (brochures/rack cards)
• Maintain periodic reports of passenger counts and daily sales
• Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
• Complete all related paperwork after each departure in an accurate, timely and consistent manner
• Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day
• Travel Requirements: 0 - 10%

What We're Looking For

• High school diploma or equivalent is required
• Experience in tourism or customer service is preferred
• Physical stamina to perform work duties for several hours and in outdoor weather conditions
• Ability to work under pressure, handle stress and deliver professional results
• Flexibility to work long hours and weekends pending tour schedule
• Must be able work with difficult customers/guests in a professional manner
• Must understand U.S. currency
• Must adhere to company policy on uniform and personal hygiene
• Must have good communication skills and able to communicate information on cultural subject matter
• Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Nice to Have

• Experience in tourism or customer service is preferred (reiterated)

Compensation & Benefits

• Salary: $15 per hour
• This is a seasonal position (April 15 - October 15)
• Training will be provided as needed
• Cape Fox Corporation and affiliates offer equal employment opportunities without regard to race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation.