DMO Co-Ordinator

Job title: DMO Co-Ordinator

About the Role The Demand Management Office (DMO) Co-Ordinator will oversee the intake, prioritization, and governance of infrastructure-related service requests, projects, and enhancements across Cloud, DWP, Network, and other towers. This role acts as a central coordination function to validate demand against contractual scope, capacity, and budget before initiation, ensuring effective demand planning, resource alignment, and tracking of work orders, PPH, and project efforts.

What You'll Do

• Coordinate demand intake, prioritize requests, and align with resource availability and delivery capacity across Infra domains (Cloud, DWP, Network).
• Validate demand against contractual scope, capacity, and budget before initiation.
• Plan and track work orders, PPH, and project efforts; monitor progress and forecast demand.
• Collaborate with Service Delivery, SIAM, and technical teams to streamline execution and avoid scope creep.
• Drive reporting, forecasting, and governance dashboards for leadership visibility; enable efficient utilization of resources and support financial and operational control of Infra services delivery.
• Maintain governance through intake workflows, ITIL processes, and ServiceNow demand modules; ensure compliance with governance frameworks.
• Communicate clearly with executives, demand reviews, and cross-functional teams.

What We're Looking For

• Experience in Demand & Capacity Management: ability to assess incoming demand, prioritize requests, and align with resource availability and delivery capacity.
• Strong Governance & Stakeholder Management: experience in coordinating with Service Delivery Managers, SIAM, clients, and tower leads; managing expectations and approvals.
• Commercial & Financial Understanding: knowledge of budgeting, WoW/WO tracking, PPH, cost vs. revenue alignment, and avoiding scope creep.
• IT Infrastructure Knowledge: good understanding of Infra domains (Cloud, DWP, Network, ITSM tools like ServiceNow) to validate demand feasibility.
• Planning & Reporting Skills: expertise in forecasting demand, maintaining dashboards, MIS reporting, and presenting insights to leadership.
• Process & Tool Orientation: familiarity with ITIL processes, intake workflows, ServiceNow demand modules, and governance frameworks.
• Analytical & Decision-Making Skills: ability to evaluate priority, risk, and business impact to drive data-backed decisions.
• Communication Skills: clear, structured communication for executive updates, demand reviews, and cross-functional coordination.