About this role
Your future role
Take on a new challenge and apply your technical and leadership expertise in a new cutting-edge field. You’ll work alongside proactive and collaborative teammates.
You'll play a key role in ensuring the successful execution of all activities during the Defect Liability Period (DLP) at the customer site. Day-to-day, you’ll work closely with teams across the business (such as project management, engineering, and customer relations), oversee the delivery of contractual obligations, and much more.
You’ll specifically take care of managing customer relations regarding all DLP-related activities, but also ensure compliance with defined Key Performance Indicators (KPIs).
We’ll look to you for:
Acting as the first point of contact with the customer maintenance/operations representative during the DLP phase
Ensuring all DLP obligations are met in line with the contract
Coordinating training, materials, tools, and resources needed for DLP activities
Managing field modification implementation and ensuring compliance with DfQ cycle requirements
Conducting reliability management and growth activities
Overseeing defective material identification, repair loops, and warranty spares availability
Developing and executing the Project PI Management Plan
Overseeing warranty phase activities, including reliability growth reporting, Return of Experience (REX), and customer meetings
Ensuring proper allocation of costs related to DLP activities
Collaborating with suppliers to establish and execute the DLP strategy and mobilization plan
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
B.Tech in Electronics, Electronics & Communication, or Electrical Engineering
Experience or understanding of customer relations management
Knowledge of defect liability processes and reliability management
Familiarity with project management principles and DfQ cycle requirements
A certification in project management (e.g., PMP, PRINCE2) is an advantage
Strong leadership and customer management skills
Excellent organizational and problem-solving abilities
Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
Enjoy stability, challenges, and a long-term career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our inclusive and flexible working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Progress towards senior leadership roles or other opportunities within Alstom
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.