Divisional Manager

Cashbuild

About the job Divisional Manager(External Applications Only -OPS 7 - DIV 39)

Description

• Protect and grow market share and profitably within a Division in accordance to the Division and Company strategy.

Requirement:

• Grade 12 with at least 5 (five) years retail management experience

• Valid Drivers license and must be able and willing to travel extensively

• Valid ID or valid work permit (local)

• Must have strong accounting skills

• Must be able to work under pressure

• Must be computer literate

• Must have strong leadership skills

• Must have strong administrative skills

• Must have own transport and cell phone

• Must have sound knowledge of OHSA

• Must have strong Human Resource skills

Key Performance Area:

• Strategic Management

• Develop, implement, and manage a strategic plan for the Division ensuring it is aligned with the overall Operations strategy and strategic initiatives

• Take immediate action on any non-compliance once identified.

• Grow and Protect Market Share

• Grow transactions, sales and market share in the division as defined in the budget

• Achieve sales budgets and growth objectives

• Manage and promote the customer loyalty programmes and 3rd party credit

• Develop action plans to protect the markets where competitors are entering the markets.

• Ensure Store Business plans within the division are implemented and updated when required

• Customer Service

• Manage the implementation and monitoring of the Customer Service strategy in the by store within the division

• Ensure an effective Delivery Service is maintained by store within the division as per company policy

• Grow and maintain VIC and charge card client base by store within the division

• Recommend Range improvements to suite the market by store within the division

• Asset Control

• Manage and control shrinkage within by store within the division as per policy

• Protect Assets (Cash, Stock and Fixed) by store within the division

• Managing Debtors within by store within the division

• Analyze security requirements and recommend changes by store within the division.

• Ensure physical security measures by store within the division are implemented and maintained.

• Business Trade Licenses (Countries)

• Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

• Human Resource Management

• Manage manpower requirements by store within the division in line with the Company and Division strategy

• Ensure Succession Planning & Career pathing is in place by store within the division

• Ensure open communication / relations with the Store Employee Forum, management and staff.

• Ensure training & Development is in place by store within the division.

• Manage Employee Relations by store within the division

• Maintaining Store Standards

• Conduct quarterly Divisional Manager checklists walks by store within the division

• Ensure implementation of agreed Action Plans (PIP's) where necessary by store within the division

• Monitor adherence of Company standard compliance by store within the division

• Ensure maintenance of housekeeping standards by store within the division

• Ensure merchandising policies and standards are adhered to by store within the division

• Ensure ready for business is implemented by store within the division

• Ensure lighting, store and racking is maintained in good condition by store within the division

• Stock Management

• Ensure stock is ordered and received as per policy by store within the division

• Ensure that damage stock is cleared as per policy by store within the division

• Develop and implement Obsolete / deranged stock action plans as per policy by store within the division

• Manage the slow-moving stock as per policy by store within the division

• Develop and implement excess stock action plans as per policy by store within the division

• Store Safety (OHSA) Standards

• Manage Safety aspects by store within the division in line with local (OHSA) and/or neighbouring Countries legislation:

• Ensure all required checklists are completed

• Ensure appointment of all OHSA representatives for the stores within the division as per OHSA Act or if required as per relevant country legislation

• Investigate, report and manage OHSA Incidents

• Expense management

• Manage the Stores in the division to the Financial Model and benchmarks

• Maintenance of expenses in line with budget by store within the division

• Insurance Claims Administration

• Report all incidents to the relevant insurer.

• Liaison with relevant insurer on the claim particulars and validity of the claim

• Submission of documentation to the relevant insurer.

• Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way by store within the division

Competencies:

• Leadership

• Takes the lead.

• Inspires others.

• Takes responsibility.

• Gives employees their own responsibilities.

• Stimulates and uses input from others.

• Shows appreciation for good performance.

• Planning

• Systematically organising activities and setting time frames, setting priorities.

• Ensures that the necessary means to perform the job are available on time.

• Puts matters in an efficient order when planning.

• Makes the plan understandable for everyone involved.

• Makes, and maintains a realistic plan.

• Sets priorities.

• Delegating

• Delegating work in an understandable, structured and verifiable manner.

• When delegating, provides enough space and responsibility to be able to perform the task.

• Delegates enough work to complete his/her own tasks.

• When delegating, he/she clarifies what results are required at what time.

• When delegating, he/she indicates to the employee why he/she in particular is asked this question.

• Regularly checks the progress of delegated work

• Performing under pressure

• Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.

• delivers good results under pressure.

• persists when faced with setbacks.

• continues to do the right thing under pressure, without making mistakes.

• maintains an even performance under pressure.

• Analysing and forming opinions

• Researches a problem before drawing conclusions.

• Recognises the causes of events.

• Quickly gets to the root of a problem.

• Draws logical conclusions.

• Innovating

• Identifying opportunities to implement changes and improvements.

• Invents new things in line with existing successes.

• Proposes improvements regarding existing work methods.

• Isn't afraid to let go of existing frameworks.

• Is able to look to others to generate ideas.

• Market orientation

• Demonstrate being well informed about developments in the market.

• Actively seeks market information.

• Thinks of solutions to internal problems from the viewpoint of the organisation's market position.

• Informs him/herself about the offers and activities of competitors.

• Looks for opportunities that allow the organisation to benefit from market trends.

• Providing feedback

• Giving scope to others by sharing one's views on their performance.

• Provides others with insight in the effectiveness of their performance.

• Provides feedback regularly.

• Provides feedback that people consider useful.

• Isn't afraid to use feedback to bring up subjects that are negative or sensitive.

• Provides specific feedback.

• Persuasiveness

• Presenting ideas and opinions with arguments and eloquence in order to reach an agreement.

• Holds on to his/her own proposals without being pushy.

• Makes an effort to convince others of his/her opinion and ideas.

• Presents own ideas with enthusiasm and determination.

• Adjusts his/her arguments to what the other is susceptible to.

• Integrity

• Complying with generally accepted standards in activities related to the position.

• keeps promises.

• creates realistic expectations.

• is sincere.

• handles sensitive information carefully.

• shows awareness of values, indicates when boundaries are crossed.

• Accuracy

• Effectively handling detailed information and being consistently attentive to details.

• Works in an orderly fashion.

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.

• Invests energy in checking his/her work for mistakes.

• Client focus

• Identifying and actively responding to clients' wishes and needs.

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.

• Approaches the client's question with a can-do mentality

• Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.

• Asks for feedback in order to learn

• Ready to take the next step