About this role
About the Role
Corning’s Advanced Optics Division is seeking a bold, strategic leader to serve as Division Director, Quality & Customer Experience. This is a high-impact senior leadership role focused on strengthening product quality, elevating customer experience, and embedding a proactive, prevention-based mindset across the business. You will define and lead the strategy that ensures customers experience Corning at its best — from early engagement and product development through manufacturing, delivery, field performance, and issue resolution. What You'll Do
- Set the vision and strategy for division-wide Quality and Customer Experience
- Lead transformational change across systems, processes, and operating rhythms
- Champion the voice of the customer across commercial, engineering, operations, and supply chain teams
- Build scalable capabilities that improve performance, protect margins, and enable growth
- Enable excellent customer outcomes through quality systems, processes, governance and coordinated issue resolution
- Raise the strategic impact of Quality and CX from functional excellence to business leadership What We're Looking For
- Executive-level leadership and deep operational credibility
- Ability to challenge legacy approaches, align cross-functional teams, and drive disciplined execution
- Experience transforming quality and CX into strategic business capabilities with measurable impact on margins and growth Nice to Have Compensation & Benefits
- Not disclosed in the posting