District Parts & Service Manager

Job title: District Parts & Service Manager

What You'll Do

• Regularly communicate with dealers to implement and administer HMA programs, policies, and procedures.
• Monitor and advise dealers and regional management on performance related to Parts Sales, Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, and Customer Satisfaction.
• Communicate HMA objectives and work with dealers to ensure progress toward assigned goals.
• Provide technical support to diagnose vehicle operating issues, verify warranty repair procedures, and address customer concerns.
• Submit written reports and monitor dealer compliance with the HMA dealer agreement.
• Recommend operational improvements to enhance customer satisfaction, retention, market penetration, and parts and service profitability.
• Ensure consistent dealer attendance and participation in regional and satellite training programs.
• Implement customer satisfaction processes and manage customer complaint resolution within the assigned district.
• Meet with customers as required to resolve concerns.
• Maximize parts and accessory sales within the assigned district.
• Administer HMA goodwill funds to improve customer satisfaction and increase repurchase intent.
• Represent Hyundai Motor America in Better Business Bureau and State Lemon Law cases; assist corporate attorneys as needed.
• Identify Parts and Service department deficiencies and recommend corrective actions.
• Analyze technical concerns and authorize warranty and goodwill repairs in accordance with HMA policies.
• Approve discretionary goodwill-related parts expenses.
• Evaluate customer disputes and approve appropriate financial assistance in Hyundai’s best interest.
• Complete special projects and assignments as required

What We're Looking For

• Experience in dealer relations and automotive parts and service operations.
• Ability to analyze dealer performance and implement corrective actions.
• Strong communication with dealers, regional management, and customers.
• Knowledge of warranty administration, consumer affairs, and customer satisfaction principles.
• Demonstrated ability to manage goodwill funds and approve discretionary goodwill-related expenses.
• Strong problem-solving, reporting, and training coordination skills.
• Ability to represent the brand in regulatory matters and collaborate with corporate attorneys as needed.
• Willingness to participate in regional and satellite training programs and to support customer satisfaction initiatives.