District Manager - Supporting Eastern Canada Franchise locations

District Manager - Supporting Eastern Canada Franchise locations

At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.

We're looking for a District Manager to lead our Franchise locations within Eastern Canada, based in Ontario GTA. This is an exciting opportunity for an experienced multi-site leader who is passionate about developing people, driving business performance, and creating exceptional experiences for both customers and salon teams.

What You'll Do

• Oversee 11 of our Franchise locations, across Eastern Canada.

• Lead, coach, and inspire Franchise owners and management teams across your district to achieve exceptional business results while creating an engaging and inclusive team culture.

• Drive sales growth, operational excellence, and profitability across multiple salon locations.

• Deliver a consistent and elevated customer experience by ensuring every location lives the Chatters brand and service standards.

• Partner with Franchise owners and management to recruit, develop, retain, and succession plan high-performing teams.

• Analyze business performance, identify opportunities, and implement strategic action plans to achieve district goals.

• Monitor key performance indicators including sales, labour, inventory, shrink, and profitability, taking proactive action when needed.

• Champion change initiatives and ensure operational consistency across all locations.

• Build strong partnerships with cross-functional teams to support business objectives.

• Travel throughout your district up to 75% of the time, providing in-store coaching, leadership, and support while fostering strong relationships with your teams.

• Lead with accountability while creating an environment where people feel valued, supported, and inspired to grow.

• Expected to be in our Mississauga office 1-2 days per week for key meetings with internal stakeholders.

• Who You Are

• You're a people-first leader who believes great business results come from developing great people.

You align with our corporate values:

• Start with the Power of You: You lead with confidence, accountability, and integrity. You inspire trust through your actions and take ownership of developing high-performing leaders.

• Every Interaction Matters: You understand that every conversation, with clients, Store Managers, and support partners is an opportunity to build relationships and strengthen our culture.

• Make It Memorable: You celebrate success, recognize achievements, and create experiences that inspire loyalty from both customers and employees.

• More Than Just Beauty: You believe beauty is about confidence, connection, and creating positive experiences in every salon.

• Commit to Grow and Learn: You're passionate about coaching others, embracing change, and continuously improving both yourself and your teams.

• What You Bring

• 3–5 years of multi-site leadership experience, preferably within retail, beauty, or another multi-unit service environment.

• Proven success leading high-performing teams while delivering sales growth and operational excellence.

• Strong business acumen with experience managing financial performance, budgets, labour, and profitability.

• Demonstrated ability to coach, mentor, and develop leaders while building strong succession pipelines.

• Excellent communication, organizational, and relationship-building skills.

• Experience leading change initiatives and adapting quickly within a fast-paced environment.

• Strong analytical and problem-solving abilities with a proactive, solution-focused mindset.

• Comfortable using business systems, reporting tools, and Microsoft Office applications.

• Willingness to travel throughout Eastern Canada (up to 75% of the time) as needed to support your district, which includes locations across Eastern Canada.

What We Offer

• Competitive base salary (starting at $75,000 annually)
• Monthly Performance-based incentives
• Monthly car allowance
• Product and salon service discounts
• Medical and dental benefits
• Employer RRSP contributions
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your leadership career