Distribution Quality Manager

About the Role Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive continuous improvement across inbound, put-away, picking, packing, shipping, and returns. This onsite role at the Groveport distribution center may supervise one or more quality team members and reports to the Director of Distribution Center Operations. What You'll Do

• DC Quality Management System (QMS) & Compliance: Own the DC QMS including SOPs, document control, audit calendar, and management review. Serve as site representative for ISO 9001, ensuring processes meet requirements. Lead internal audits and corrective/preventive actions.
• Customer Quality & Continuous Improvement: Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints. Lead root cause analysis and communication for customer quality issues. Facilitate Lean and Continuous Improvement projects.
• Inbound Quality (Receiving & Put-Away): Establish receiving inspection standards. Manage over, short & damaged (OS&D) shipping variances and partner with vendors on defect trends.
• Outbound Quality (Pick/Pack/Ship): Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits. Set packaging standards to reduce in-transit damage.
• Inventory Integrity & Data Quality: Own cycle counts quality and root cause analysis of variances. Monitor Warehouse Management System (WMS) data hygiene and scanning adherence.
• Returns, Non-Conforming, and Disposition: Chair of the DC Material Review Board (MRB). Define quality, hold protocols, and traceability.
• Training, Standards, and Governance: Develop Standard of Work, quality checklists, and audit routines. Train associates and leaders on quality criteria.
• Cross-Functional Partnerships: Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement. What We're Looking For
• Bachelor's degree in engineering, manufacturing, or business discipline.
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.
• Computer proficiency in Microsoft Office and statistical packages.
• Ability to work with Customer/Supplier representatives regarding all quality related issues.
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control. Nice to Have
• Lean Six Sigma Black Belt Certification ASQ or supply chain certifications.
• Proficiency with Minitab. Compensation & Benefits
• Not disclosed in posting.