Dispatcher

Dispatcher

We are looking for an experienced Dispatcher to support daily field service operations in Indianapolis, Indiana. This Long-term Contract position will oversee scheduling and real-time coordination for a team of commercial service technicians, ensuring customer needs are met efficiently and professionally. The role requires strong judgment, quick decision-making, and the ability to keep service activity organized in a fast-moving environment.

Responsibilities

• Direct the daily assignment of approximately 10 commercial service and plumbing technicians to meet service demands across the territory.

• Build and adjust schedules for maintenance visits, repair appointments, return calls, and follow-up work based on urgency, technician qualifications, and geographic efficiency.

• Monitor field activity throughout the day and revise technician routes and job sequencing as priorities shift.

• Serve as a central communication point between technicians, customers, service leaders, and internal support teams to keep work progressing smoothly.

• Manage urgent and time-sensitive requests while maintaining a balanced and well-organized dispatch schedule.

• Maintain accurate job details, status updates, technician arrival information, and completion notes within the service management system.

• Review open work orders regularly to confirm services are scheduled appropriately and carried through to resolution.

• Coordinate customer updates regarding appointment timing, schedule changes, technician availability, and delays related to parts or follow-up visits.

• Partner with service management and field personnel to resolve scheduling conflicts, reduce downtime, and improve technician productivity.

• Provide additional scheduling, dispatch, and administrative support duties as needed to support service operations.

• Prior experience in dispatching or service scheduling within a commercial field service environment.

• Strong customer service and call coordination skills with the ability to communicate clearly and professionally.

• Working knowledge of dispatch platforms, service management software, or computer-aided dispatch tools.

• Ability to manage multiple moving priorities while maintaining accuracy and attention to detail.

• Skill in coordinating technician workloads based on availability, location, and job urgency.

• Comfortable handling high-volume communication with customers, technicians, and internal stakeholders.

• Proficiency with standard computer applications and systems used for scheduling, tracking, and service updates.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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