Dispatcher

Dispatcher

We are looking for a Dispatcher to support daily service coordination for a manufacturing operation in Long Beach, California. This long-term contract position is ideal for someone who can manage incoming requests, organize technician schedules, and provide responsive customer support in a fast-moving environment. The right candidate will balance strong communication skills with accuracy, urgency, and confidence using dispatch technology to keep field activity running smoothly.

Responsibilities

• Coordinate daily assignments for field technicians by reviewing service needs, setting priorities, and adjusting schedules as business demands change.

• Respond to customer calls and service inquiries with professionalism, gathering accurate details and ensuring requests are routed appropriately.

• Use computer-aided dispatch tools to monitor work status, track technician activity, and maintain up-to-date service records.

• Communicate clearly with technicians, customers, and internal teams to confirm appointments, relay updates, and resolve scheduling issues.

• Organize logistics for service coverage to help maintain efficient response times and effective use of available resources.

• Document call information, service changes, and dispatch activity with a high level of accuracy and attention to detail.

• Address routine service concerns and escalate urgent matters when needed to support timely problem resolution.

• Help maintain consistent workflow across the call center and dispatch function by following established procedures and service expectations.

• At least 1 year of experience in dispatching, call center support, customer service, or a closely related coordination role.

• Hands-on familiarity with computer-aided dispatch systems or similar scheduling and service management software.

• Ability to manage multiple tasks at once while staying organized in a fast-paced environment.

• Strong verbal and written communication skills for interacting with customers, field technicians, and internal stakeholders.

• Experience coordinating logistics, technician schedules, or service appointments with accuracy and urgency.

• Solid customer service skills with the ability to remain calm, detail-focused, and solution-focused during high-volume activity.

• Comfortable using standard computer applications and entering detailed information accurately into internal systems.