Dispatcher

Dispatcher

We are looking for a Dispatcher to coordinate daily delivery activity and keep route operations running smoothly from a fast-paced service site in Orlando, Florida. This Long-term Contract position is best suited for someone who is comfortable managing logistics from a desk while staying engaged with drivers and on-site operations throughout the day. The role combines schedule oversight, issue resolution, driver support, and real-time communication to help ensure timely and compliant deliveries.

Responsibilities

• Coordinate daily route activity for a large driver group, using dispatch and tracking tools to monitor progress, identify issues, and maintain efficient delivery flow.

• Learn and use internal routing and logistics platforms to build schedules, track driver movement, and support changing operational needs throughout the shift.

• Provide coverage at the dispatch station by partnering with the on-site team to maintain continuous operational support across multiple work areas.

• Support pre-departure operations by receiving inbound trucks, helping organize packages by route, staging loads, and preparing the site for driver departure.

• Assist drivers during loadout by checking them in and out, answering delivery-related questions, resolving missing-package concerns, and reinforcing safety, compliance, and service expectations.

• Monitor drivers after departure, address route exceptions, and communicate updates or escalations related to technical, payment, or compliance matters.

• Review proof-of-delivery documentation, identify missing or inaccurate records, and follow up on discrepancies to maintain reporting accuracy.

• Reset the operational floor after departures, help reconcile undelivered or failed packages, and complete risk or handoff reports for the next dispatch team.

• During high-volume periods, provide limited hands-on support with package sorting and other floor activities as needed.

• Experience in dispatch, logistics coordination, transportation support, or a related customer service environment.

• Strong computer proficiency, including comfort with communication platforms and spreadsheet-based tracking tools.

• Ability to stay organized and make sound decisions in a fast-moving, high-pressure setting.

• Effective interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.

• Willingness to maintain an active presence on the floor and in the yard, including periodic outdoor work.

• Ability to lift and move items weighing up to 25 pounds on an occasional basis.

• Bilingual Spanish skills are a plus.

• Familiarity with dispatch systems, service coordination, or computer-aided dispatch tools is preferred.

• TalentMatch®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.