About this role
Job title: Dispatcher / Planner
About the Role Join our installation operation as a Dispatcher / Planner to coordinate schedules, workloads and customer appointments, keeping the engineering team fully utilized and customers informed. You’ll be the driving force behind on-time dispatches, proactive problem-solving, and a smooth end-to-end service delivery.
What You'll Do
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What We're Looking For
- Must haves:
- Strong customer service skills
- Confident using computers and quick to learn new systems
- Organised, proactive, and comfortable picking up the phone
- Nice to haves:
- Experience in scheduling, planning, or coordinating workloads
- Knowledge of the security or engineering industry
Compensation & Benefits
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme, Exclusive Discounts (high street brands, cycle-to-work scheme, Johnson Controls product discounts)
- Career Development: Extensive growth and advancement opportunities