About this role
Dispatcher
Dispatcher
Specialty: Administrative
- West Lebanon, NH
- Full Time
- Posted on September 24, 2026
Job Description
Molly Blanchard
Senior Staffing Manager
Molly joined the Upper Valley market in the fall of 2024 after a career in human resources with ESOP (employee-owned) and non-profit organizations. She graduated with an associate’s degree in hospitality management from NHTI and Les Roche-Crans Montana, Switzerland.
Dispatcher Are you looking to transition out of retail and into an office-based customer service role? Consider this Dispatcher opportunity at a well-established heating service provider! You’ll use your strong attention to detail, good computer skills, and solid phone etiquette to support delivery drivers and customers in a small, casual office located in West Lebanon, NH.
Responsibilities of the Dispatcher
- Courteously answer phone, record customer orders and information, and/or resolve issues
- Proactively communicate with customers regarding delivery issues or after-hours delivery requests
- Serve as the primary contact for all drivers and customer service representatives
- Map and sequence deliveries for routing efficiency and customer satisfaction
- Monitor driver progress in completing routes
- Review customer account information for accuracy
- Forecast daily and weekly demand based on weather
- Review logs and update accounts
- Seek to improve key metrics for delivery, safety, etc.
- Perform related duties as assigned
Qualifications of the Dispatcher
- High school diploma or equivalent
- 2 years of experience in a dispatch environment with computerized dispatch technology is preferred but not required
- Office/customer service experience
- Team player with strong communication and interpersonal skills
- Solid analytical, planning, and scheduling skills
- Good computer skills
- Ability to remain focused on detailed work and meet deadlines
This Dispatcher position works Monday through Friday from 8:00am-4:00pm during the summer and 8:00am-5:00pm during the fall and winter, with Saturdays as overtime (usually shorter hours) during the busy winter season. Pay is $20/hour. We look forward to hearing from you!