About this role
Dispatch Agent
Your skills: B2 English; Ability to work independently; Quick comprehension
Your tasks: Be the contact person for customers and service technicians Administer and schedule service technicians in the field, taking into account product and customer knowledge as well as temporal and spatial availability Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency Handle escalations Ensure service documentation and update if necessary
Be part of us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits: Onboarding program Buddy program Mobile working International job opportunities Pension scheme Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher Transport/ Commuting Allowance Sport allowances/ Compensation Internal career development program 25 days leave entitlement Birthday Day off Benefit Plus
Job-Id: 19941 Dispatch Agent Prague Czech Republic – Prague
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