About this role
Dispatch Agent - Country Operations Support
South Africa – ZA-OFFICE-MIDRAND
IT
Full-time
Your skills
- Previous experience as a dispatch agent, or in a similar role would be advantageous
- B2 English (required), Dutch (required), and French (advantageous)
- Knowledge of ticketing and incident management systems.
- Understanding of IT support processes and service management principles.
- Excellent communication and interpersonal skills.,
- Attention to detail and accuracy. with strong organisational and prioritisation abilities.
- Strong customer service orientation. and ability to coordinate multiple stakeholders simultaneously.
- Problem-solving and decision-making skills.
Your tasks
Administer incidents in the ticketing system (external and internal)
Analyse and validate technician reporting and requests updates if necessary
Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Responsible for coordinating, prioritising, and assigning technical support requests
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Buddy program
- Mobile working
- Internal career development program
Job-Id: 20324 Dispatch Agent - Country Operations Support South Africa – ZA-OFFICE-MIDRAND
Similar job offers
Professionals
Dispatcher
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
Czech Republic – Prague
Apply now for Dispatcher
Professionals
Global Operation Support Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
India – Bangalore
Apply now for Global Operation Support Agent
Professionals
Dispatch Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
India – Bangalore
Apply now for Dispatch Agent