About this role
About the Role Intuit is seeking a highly capable and customer-driven leader to direct Assisted Services Delivery & Operations for the Consumer Group. The role leads the in-person and virtual expert support network, driving activation, coordination, and operational readiness across local and digital touchpoints to build trust and customer success. What You'll Do
- Oversee the activation, coordination, and operational readiness of expert teams across local and digital touchpoints.
- Lead the implementation and performance of Intuit's in-person and virtual expert support network.
- Partner with cross-functional teams to ensure a high-quality, customer-centric service experience. What We're Looking For
- Strong track record delivering and scaling customer support/assistance programs (in person and remote).
- Experience leading cross-functional operations across local and digital channels.
- Customer-driven mindset with ability to drive operational excellence and trust.