About this role
About the Role The Director, Virtual Service Delivery will lead the implementation and performance of Intuit’s in-person and virtual expert support network, helping customers access hands-on, human-centered assistance across local and digital touchpoints to meet them where they are and build trust. What You'll Do
- Oversee activation, coordination, and operational readiness of expert teams across local and digital touchpoints.
- Drive the delivery of consistent, high-quality in-person and virtual support to customers.
- Collaborate with cross-functional teams to scale and optimize the customer success experience. What We're Looking For
- Highly capable and customer-driven leader with experience in service delivery and operations, able to build and manage an expert support network across multiple touchpoints.