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Director, Unified Communications & Collaboration (UCC)

Lincoln Financial
Greensboro, NC
Hybrid

About this role

Director, Unified Communications & Collaboration (UCC)

The Role at a Glance

As the Director, Unified Communications & Collaboration (UCC), you will be responsible for the strategy, architecture, engineering, governance, and lifecycle management of the organization's communications and collaboration platforms. You will oversee technologies that enable employees communicate, collaborate, meet, and leverage emerging AI capabilities across the enterprise.

You will provide leadership for Microsoft 365 collaboration services, Teams, Exchange Online, voice and telephony solutions, conference room technologies, digital workplace capabilities, collaboration governance, and AI-enabled productivity platforms. In addition, you will serve as a strategic partner to business and technology leaders to ensure collaboration technologies deliver measurable business value, improve employee experience, and support enterprise transformation initiatives.

What you'll be doing

Strategy & Leadership

  • Develop and execute a multi-year roadmap for communications, collaboration, workplace productivity, and AI-enabled user experiences.
  • Establish technology standards, governance models, and operating processes for enterprise collaboration platforms.
  • Partner with executive leadership to align collaboration and communication capabilities

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