Director, Talent Acquisition, Operations

Director, Talent Acquisition, Operations

Location: Bengaluru, India Reporting to: Global Head of Talent Acquisition

About the Role

LSEG is seeking a Talent Acquisition leader to lead global hiring for our Operations organisation.

Leading a global team of approximately 20 Talent Acquisition professionals and supporting around 2,000 hires annually, this role oversees one of LSEG’s largest and most operationally complex talent portfolios.

The current portfolio combines significant scale with a strong internal mobility agenda. Approximately 50% of hiring is internal and 50% external, with the majority of activity taking place at Associate or Senior Associate level.

The portfolio is concentrated in major global delivery locations with c55% of volume in India, c25% in the Philippines, and c10% in Poland.

Partnering closely with Operations, People and business leaders, the Director, Talent Acquisition, Operations will deliver outcomes across three strategic priorities: Quality, Speed and Insight. Beyond recruitment delivery, the role acts as a strategic advisor, using talent intelligence, workforce insight and labour-market expertise to influence hiring, skills, location and resourcing decisions.

The portfolio will continue to evolve as technology, automation and AI reshape work and skills requirements. The successful candidate will help Operations anticipate this shift, balancing current delivery at scale with increasing demand for more specialised, analytical, transformation-oriented and senior talent. The role will also maximise opportunities for internal talent movement and career progression.

The successful candidate will be a key member of the Global Talent Acquisition Leadership Team, contributing to enterprise-wide Talent Acquisition strategy, transformation priorities and the continued evolution of LSEG’s hiring capabilities.

Scope

• Global responsibility for Operations Talent Acquisition.

• Leadership of c20 Talent Acquisition professionals across multiple locations.

• Delivery of approximately 2,000 hires annually.

• Accountability for hiring across operational, change, transformation, controls, specialist and leadership disciplines up to Director level.

• Member of the Global Talent Acquisition Leadership Team, helping shape enterprise Talent Acquisition strategy and priorities. Key Accountabilities

• Strategic Talent Partner

• Develop and implement Talent Acquisition strategies aligned to Operations workforce requirements, location strategy and business priorities.

• Partner with Operations and People leaders to shape workforce plans, anticipate how skills and role requirements will evolve, and address emerging capability gaps.

• Act as a trusted advisor, providing market insight, talent intelligence and data-driven recommendations that improve workforce, location and hiring decisions.

• Help leaders balance external recruitment, internal mobility, capability building and workforce redeployment as the composition of demand changes.

• Hiring Delivery and Performance

• Own end-to-end hiring outcomes for the Operations portfolio, balancing quality, speed, candidate experience and cost.

• Create clear portfolio priorities, service expectations and performance rhythms that translate demand into executable hiring plans.

• Use data to identify demand, capacity, conversion, ageing and location risks, intervening early to improve outcomes.

• Differentiate hiring approaches by segment, combining scalable delivery for recurring demand with specialist-led and advisory models for more complex and senior roles.

• Accelerate internal mobility by improving visibility of opportunities and enabling effective movement of talent across the organisation. Leadership and Capability

• Lead, develop and hold accountable a globally distributed Talent Acquisition team, creating clarity of purpose, priorities and performance expectations.

• Evolve the team’s capability as the portfolio shifts from predominantly high-volume hiring towards more complex, specialist and senior requirements.

• Build an impactful, inclusive team with strong business knowledge, market expertise, commercial judgement and advisory capability.

• Ensure the team deploys capacity flexibly against business priorities and operates effectively across locations and time zones. Transformation and Enterprise Contribution

• Champion consistent, technology-enabled and insight-led hiring practices across the portfolio.

• Use automation and AI-assisted workflows to improve scalability, quality and speed, with appropriate human oversight and governance.

• Help reshape the Talent Acquisition service as workforce demand evolves, ensuring recruiter capacity is increasingly focused on higher-value, complex and advisory work.

• Contribute to enterprise Talent Acquisition priorities and partner across Talent Acquisition, People Services and People Engineering to establish clear accountabilities and effective end-to-end delivery. Experience and Qualifications

Essential

• Significant Talent Acquisition leadership experience supporting operations, service delivery, business services or similarly complex distributed organisations.

• Proven track record of leading hiring at scale across a broad range of operational and leadership talent, with the judgement to differentiate volume, specialist and senior hiring approaches.

• Strong business partnering and influencing skills, with the ability to challenge, advise and build credibility with senior leaders.

• Demonstrated ability to translate workforce and hiring strategies into measurable business outcomes.

• Experience evolving Talent Acquisition capability and capacity as business demand, skills requirements and service models change.

• Proven experience improving hiring performance through demand management, process discipline, data, technology and clear accountability.

• Experience using talent intelligence and analytics to improve hiring, workforce planning, internal mobility and location decisions.

• Ability to lead through ambiguity and change while maintaining delivery focus and team engagement. Preferred

• Experience within financial services, financial markets infrastructure, technology-enabled services, shared services or another highly regulated global environment.

• Experience leading, developing and being accountable for the performance and outcomes of geographically distributed Talent Acquisition teams.

• Experience leading Talent Acquisition across multiple geographies and major operational hubs, particularly India, the Philippines and Poland.

• Responsibility for a talent portfolio of significant scale and complexity, spanning volume, specialist, change and leadership hiring.

• Experience supporting Operations organisations through transformation, organisational redesign, location strategy or operating model change.

• Experience implementing AI-enabled, technology-driven or automation-led Talent Acquisition solutions with appropriate governance and human oversight.

• Experience building internal mobility and talent redeployment into the hiring model.

• Experience working as part of a senior Talent Acquisition or People leadership team, contributing to broader enterprise priorities. Why Join LSEG?

This is an opportunity to lead a significant global Talent Acquisition portfolio at the centre of how LSEG serves customers, manages risk and delivers operational performance.

The immediate challenge is substantial: a team of approximately 20 supporting around 2,000 hires annually across a globally distributed portfolio, with internal mobility accounting for approximately half of hiring. The broader opportunity is to help shape how the portfolio evolves as technology changes work, skills requirements become more complex and a greater share of Talent Acquisition capacity moves towards specialist and advisory activity.

The role offers exposure to senior Operations, People and enterprise leaders globally, and the opportunity to influence workforce composition, location, capability and career mobility across one of LSEG’s largest employee populations.

As a member of the Global Talent Acquisition Leadership Team, the successful candidate will help shape the future direction of Talent Acquisition across LSEG while partnering directly with Operations leaders on important workforce and transformation priorities.

We are interested in established Talent Acquisition leaders as well as high-potential individuals ready to step into a broader global leadership role. The critical requirement is a track record of leading complex hiring portfolios, developing high-performing teams and influencing business outcomes through talent expertise, insight and execution.

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Career Stage:

Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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