Director, Strategy & Business Development
About this role
Lead the Customer Experience Team to give a seamless bespoke experience to our aircraft customers; including customer surveys & customer experience at our facilities (i.e. Customer area management at both LBCC & Challenger)
- Lead all governance for the customer facing team including ODI Management, Concessions, Operational Excellence -Masterplan/BSC, change management
- Lead executive, large scale, strategic projects across the organization that will ensure long-term success of our aircraft platforms and sales
- Work effectively with Senior Level decision makers (EVP, VP) to develop long term strategies that will help strengthen the customer relationship as well as financial success of deliveries
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