Director, Spa

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Director, Spa. Reporting to the Director, Leisure & Recreation, the Director, Spa provides strategic leadership and oversight for the overall operation of Fairmont Southampton’s spa. This role is responsible for driving operational excellence, financial performance, guest satisfaction, and team engagement while delivering a world-class wellness experience aligned with Fairmont and Accor luxury standards. The Director, Spa will lead the spa’s vision, curate innovative wellness offerings, and collaborate closely with resort leadership to ensure a seamless, elevated guest journey.

What you will be doing:

Leadership & Strategy

• Provide strategic direction and leadership for all spa operations, services, and programming.
• Develop and execute the spa’s business plan, aligning with resort objectives and brand standards.
• Lead, inspire, and develop a high-performing spa leadership team and colleagues.

Guest Experience & Brand Excellence

• Ensure an exceptional, personalized guest experience from arrival to departure.
• Uphold Fairmont luxury standards and wellness brand positioning across all touchpoints.
• Continuously evaluate and enhance spa offerings to exceed guest expectations and market trends.

Operations & Financial Management

• Oversee daily spa operations, including treatment services, retail, fitness, and wellness facilities.
• Manage budgets, forecasting, revenue generation, cost controls, and profitability.
• Analyze performance metrics and implement strategies to drive revenue and operational efficiency.

Talent Development & Team Engagement

• Recruit, train, coach, and mentor spa colleagues to foster engagement, accountability, and service excellence.
• Create a positive, inclusive, and performance-driven work environment.
• Ensure staffing levels, scheduling, and payroll align with operational needs.

Collaboration & Partnerships

• Collaborate with hotel departments to deliver a seamless, integrated guest experience.
• Represent the spa at industry events, partnerships, and professional forums.
• Support marketing initiatives, promotions, and special wellness events.

Standards, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and regulatory standards.
• Maintain facility standards, equipment upkeep, and preventative maintenance programs.
• Ensure all spa policies, procedures, and brand standards are consistently followed.

Membership & Revenue Responsibilities

• Drive and support both resort and spa membership programmes, including sales, member events, engagement, and overall member satisfaction.

Qualifications

What we’re looking for:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 5–7 years of progressive spa leadership experience, preferably within luxury hospitality or resort environments.

• Proven experience managing large-scale spa operations and teams.

• Strong background in financial management, revenue generation, and operational strategy.

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