Director, Services Technology Risk

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Services Technology Risk

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Services Technology Risk team is looking for a Director, Service Technology Risk professional to help maintain secure, resilient, and trusted technology environments while enabling innovation and growth. The ideal candidate is analytical, collaborative, and proactive, with a passion for identifying and managing risks, strengthening controls, and partnering with Engineering, Product, Security, and Business teams. This role will focus on improving risk management and assurance practices through automation, analytics, and scalable solutions while supporting regulatory, audit, and customer expectations.

Role: The Director, Services Technology Risk will lead the identification, assessment, prioritization, monitoring, and escalation of technology and operational risks across Services. This role will develop risk management strategies and frameworks, including risk registers, product risk assessments, and risk and control self-assessments, providing leadership with clear insights to support informed decisions. The role will partner with Product, Engineering, and Security teams to embed risk management into business and technology processes, strengthen accountability, and ensure risks are effectively managed. The ideal candidate brings deep technology risk expertise, strong business judgment, and the ability to influence senior stakeholders, translate complex risks into business impact, and build scalable capabilities that support secure innovation and growth. The Director, Technology Risk Identification & Assessment will:

• Lead the Risk Identification and Assessment for Services, establishing the strategy, operating model, governance, and capabilities required to consistently identify, assess, prioritize, monitor, and manage technology and operational risk.
• Establish and mature standardized risk management practices across Services, including risk registers, product risk assessments, Risk and Control Self-Assessments (RCSAs), and risk acceptance and escalation.
• Modernize and scale risk identification and assessment through automation, analytics, and AI-enabled capabilities that improve the quality, timeliness, and efficiency of risk management.
• Maintain a consolidated view of material risks across Services products, platforms, and programs, ensuring clear ownership, accountability, and visibility into risk exposure, treatment, and status.
• Partner with Product and Engineering leaders to embed risk identification and assessment into business and technology processes, reinforcing their accountability for managing risks throughout the risk lifecycle.
• Provide effective risk challenge and judgment on material and emerging risks, including cybersecurity, resilience, regulatory, operational, and risks introduced by emerging technologies such as AI/ML and generative AI.
• Establish governance for residual risk acceptance and escalation, ensuring decisions are transparent, appropriately approved, aligned with established risk appetite and tolerance, and supported by clear ownership and rationale.
• Translate complex technology risks into clear business impact, tradeoffs, and actionable insights to support leadership decision-making, prioritization, investment, and remediation.
• Provide Services leadership with an integrated view of the risk profile, including material exposures, emerging risks, accepted risks, trends, and areas requiring management attention.
• Partner across Engineering, Product, Security, Business, and enterprise risk functions to drive consistent risk practices, reduce fragmentation and duplication, and strengthen overall risk management across Services.
• Lead and develop a team of technology risk professionals, fostering strong risk judgment, constructive challenge, accountability, and trusted partnerships across the organization.

All About You:

• Significant experience in technology risk management, operational risk, information security risk, technology audit, technology controls, or a related discipline.
• Strong experience leading and maturing technology risk management practices across complex products, platforms, and business environments, such as risk register management, product risk Assessments, RCSAs, and other risk identification and assessment activities.
• Comfortable navigating ambiguity, resolving competing priorities, and