Director, ServiceNow Platform

The Role at a Glance

The Director, ServiceNow Platform provides operational leadership and direction for the organization's ServiceNow platform and related application support functions. This position is accountable for delivering on priorities, managing team performance, and ensuring results for the assigned area of responsibility. The Director leads the operational framework to support business objectives and digital transformation initiatives. This role collaborates with technology and business leaders to identify opportunities for platform optimization, automation, and service improvement while ensuring scalability, security, compliance, and operational performance. The Director leads a team of experienced technology professionals and/or first-level leaders and provides direction for complex implementation, application support, vendor management, and service delivery initiatives.

What we’re looking for

Must-Haves:

• 4 Year/Bachelor's degree or equivalent work experience in Computer Science, Information Technology, Engineering, Business, or a related field.
• 5+ years of experience in application architecture, enterprise platform management, application support, or technology leadership that directly aligns with the responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Demonstrated experience with ServiceNow platform administration, development, architecture, implementation, support, and/or governance in a complex enterprise environment.
• Demonstrated experience executing technology strategies, architecture roadmaps, governance frameworks, and operating models.
• Experience leading ServiceNow implementations or optimization efforts involving ITSM, ITOM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), or other applicable modules.
• Experience managing technology vendors, licensing agreements, platform investments, budgets, contracts, and resource plans.
• At least one ServiceNow Certification: Certified System Administrator, ServiceNow Certified Application Developer, or comparable ServiceNow certification.
• ITIL Foundation certification or higher.

Nice-to-Haves:

• Master's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• ServiceNow Certified Technical Architect (CTA).
• ITIL Managing Professional or Strategic Leader certification.
• Professional Scrum Product Owner (PSPO) certification.
• Project Management Professional (PMP) certification.
• Experience leading enterprise digital transformation, automation, or platform modernization initiatives within a large, complex organization.
• Experience establishing platform governance, operating models, and service management best practices at an enterprise scale.

Application Deadline

Applications for this position will be accepted through March 1, 2027, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you?

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parent