About this role
Who We Are:
SimCorp is at the forefront of FinTech innovation, committed to helping our clients navigate the evolving world of investment management technology. We foster a people-centered environment that emphasizes continuous growth, collaboration, and client success. If you're passionate about making an impact and driving transformation in a fast-paced, forward-thinking company, SimCorp is the place for you.
WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
In addition, we provide a good work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.
Why This Role is Important:
We’re seeking a Director to lead and evolve the Service Delivery Management function for our SaaS clients across the APAC region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals.
What You Will Be Responsible For:
Strategic Leadership:
- Define and execute the Service Delivery Management strategy to align with global business objectives.
- Articulate the team’s goals and guide execution in ways that support engagement, streamline operations, and benefit clients.
- Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy.
- Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals.
Stakeholder and Relationship Management:
- Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs. Must be a strong communicator who is confident in client-facing situations and able to handle senior stakeholder interactions. Build and maintain strong relationships with key internal stakeholders, including Product Development, Consulting,