Director, Sales Process & Technology

Job title: Director, Sales Process & Technology

About the Role As the Director of Sales Process & Technology, you are the architect of how our revenue organization operates and scales. This high-leverage role sits at the nexus of strategy, process and operational excellence, and technology transformation, shaping frameworks that drive competitive advantage and adoption across the GTM organization.

What You'll Do

• Design, document, and implement core sales processes (qualification, forecasting, pipeline discipline, deal progression, stakeholder engagement)
• Build and manage high-stakes, cross-functional projects from the ground up, ensuring GTM design is maintained with unwavering integrity and high standards
• Establish leading indicators, KPIs, and process metrics that provide material insights and hold the organization accountable
• Bring structure and clarity to complex programs; translate operational data into compelling, high-level narratives for executive audiences
• Own systems strategy and mastery; understand system architecture, data flows, and integration points across CRM, CPQ, order management, sales intelligence platforms and more
• Serve as the business owner for major technology implementations; define success criteria, manage scope, and own business outcomes
• Partner with IT and technology teams to ensure technical deliverables align with business strategy and timelines
• Lead with AI to design and deliver revenue-driving optimizations across people, process, data, and technology
• Design and execute change management strategies for large-scale organizational "resets" or process transformations
• Maintain a forward-looking stance on emerging technologies and competitive best practices; recommend and pilot innovations

What We're Looking For

• 7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations within a fast-paced, innovative environment
• Proven ability to establish highly structured, centrally driven processes and drive them to successful execution
• Proven success in building and managing high-stakes, cross-functional programs from the ground up
• Deep understanding of sales methodologies, pipeline discipline, and forecasting
• Demonstrated ability to design, document, and implement scalable, measurable processes; evidence of improving efficiency and/or organizational capability
• Experience leading large-scale organizational technology implementations and change management initiatives; proven ability to drive adoption despite organizational resistance
• Mastery of Salesforce and the broader sales tech stack (CRM, CPQ, order management, sales intelligence platforms); hands-on experience with configuration and customization
• Demonstrated understanding of how CRM, data architecture, and analytics work together; ability to discuss integrations, data mapping, and ETL processes with confidence
• Demonstrated ability to influence C-suite and VP-level stakeholders, challenge the status quo, and maintain strong professional buy-in
• Exceptional written and verbal communication skills; ability to translate complex operational data into compelling, high-level narratives
• Strong business acumen: you think in terms of ROI, strategic advantage, and organizational impact—not just feature lists or technical elegance
• Pedigree from a high-growth SaaS company; experience scaling from product-market fit through significant ARR expansion