Director S&OP

Director S&OP

Purpose and Scope

The Director Sales & Operations Planning (S&OP) leads S&OP and S&OE processes to align demand, supply, inventory, capacity, lifecycle, and financial plans. In a pharmaceutical manufacturing environment, this role supports reliable product availability by accounting for patient supply, quality and regulatory requirements, launch readiness, shelf-life, constraints, and supply risks. The Associate Director partners across Commercial, Finance, Manufacturing, Quality, Regulatory Affairs, Procurement, and Supply Chain to support executive decision-making, escalate trade-offs, and translate priorities into executable plans.

Essential Duties & Responsibilities

• Deploy and orchestrate the S&OP and S&OE (Control Tower) process across the organization.
• Ensure successful execution of S&OP process cycle to achieve process objectives across key areas – finance, end-to-end supply chain, customer, team and stakeholder engagement.
• Lead Demand, Supply S&OE (Control Tower) and S&OP meetings.
• Synthesize information and key data points to frame a cross-functional perspective for decision makers in the organization through the S&OP process.
• Drive enterprise‑level decision‑making and alignment of business plans by leading cross‑functional collaboration, and ensuring strategic priorities are translated into aligned, executable outcomes.
• Ensure that the S&OP meetings take place at regular cadence, effectively facilitate the meetings, and summarize and share key takeaways.
• Function as a key liaison between various stakeholders to drive consensus on important decisions related to balancing supply and demand and aligning the plan to business strategy and financial goals.
• Consolidate inputs from markets and supply, analyze demand and supply changes and constraints and compare with financial targets.
• Work closely with peers to detail out and understand trade-offs in a constrained environment.
• Reconcile supply to demand, aligning with the financial plans and understanding the financial implications of different scenarios.
• Conduct and/or facilitate “what-if” analysis to create alternate scenarios for reconciling demand, supply and financial plans. Explain the risks and upside associated with different scenarios for more productive discussions in the executive S&OP meeting.
• Collaborate with multifunctional teams to align on which decisions will be presented in the executive S&OP meeting, and who will present them. Ensure that all inputs needed for the executive S&OP meeting are available.
• Own and lead the executive S&OP process, facilitating meetings that drive informed decision‑making, ensure full stakeholder engagement, and result in clear, time‑bound execution plans; ensure outcomes and accountabilities are effectively communicated across all functions (including S&OE), oversee follow‑through on execution, and partner with executives to manage escalations and remove barriers.
• Establish and lead a continuous improvement loop for the S&OP process by proactively soliciting executive and stakeholder feedback on process design, meeting effectiveness, metrics, and downstream execution, and driving prioritized improvements to address gaps and enhance outcomes.

Knowledge, Skills & Abilities

• Business, Commercial, and Financial Acumen: Understands the interdependencies among commercial, sales, marketing, product development, finance, manufacturing, and supply chain functions, and can connect operational decisions to business strategy and financial plans.
• Planning and S&OP Expertise: Demonstrates deep knowledge of demand planning, supply planning, inventory planning, integrated business planning (IBP), product portfolio planning, new product introduction, material requirements planning (MRP), and S&OP processes.
• Pharmaceutical Manufacturing Knowledge: Applies strong understanding of pharmaceutical manufacturing and supply chain considerations, including GMP expectations, quality release timing, batch and campaign planning, shelf-life and expiry management, controlled inventory strategies, serialization or packaging dependencies, and regulatory change impacts.
• Systems and Analytics: Uses MS Office programs, including Excel, Access, Word, and Project, and supply chain planning tools to analyze information, process data, and present clear findings and recommendations; advanced Microsoft Office skills preferred. Utilize Ai software where possible to simplify workflow.
• Continuous Improvement: Assesses and implements process improvements as business and production conditions evolve, applying practical knowledge of methodologies such as Lean and Six Sigma.
• Leadership and Collaboration: Builds effective teams, supports talent development, resolves conflict constructively, and fosters cooperation across functions and individuals.
• Execution and Problem Solving: Manages multiple priorities with strong attention to detail, time management, organization, and planning, while adapting to changing situations and solving practical problems under pressure.
• Executive Communication: Communicates clearly in verbal and written formats and translates complex planning scenarios, supply risks, financial implications, and patient supply considerations into actionable recommendations for senior leadership.

Core Values

This position is expected to operate within the framework of Tolmar’s Core Values:

• Center on People: We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.
• Are Proactive & Agile: We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.
• Act Ethically: We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
• Constantly Improve: We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.
• Are Accountable: We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.

Education & Experience

• Bachelor’s degree in Supply Chain Management, Business, Operations Management, Engineering, Life Sciences, or a related field required; Master’s degree or MBA preferred.
• Twelve or more years of progressive experience in supply chain, demand planning, supply planning, production planning, inventory management, or integrated business planning, with significant experience in a multi-product manufacturing environment.
• Five or more years of experience leading or heavily influencing S&OP, S&OE, IBP or similar cross-functional planning processes, including demand review, supply review, reconciliation, and executive decision forums.
• Experience in pharmaceutical, biotechnology, medical device, or other regulated manufacturing environment strongly preferred, including exposure to GMP, quality release, regulatory requirements, shelf-life management, and supply continuity expectations.
• Demonstrated experience partnering with senior leaders across Commercial, Finance, Manufacturing, Quality, Regulatory Affairs, Procurement, and Supply Chain to resolve complex supply-demand trade-offs and drive aligned business decisions.
• Experience leading people, managing direct reports, or providing functional leadership to cross-functional teams required.
• Advanced experience using ERP, MRP, planning, analytics, or business intelligence tools to support scenario planning, KPI tracking, risk management, and executive-level reporting preferred.
• APICS / ASCM CPIM or CSCP certification preferred; Lean, Six Sigma, PMP, or equivalent continuous improvement/project management certification a plus.

Working Conditions

• Typical office environment working conditions.
• This position is eligible for a hybrid working arrangement (combination of remote and on-site), with ability