About this role
Director, Revenue Operations
Department / Role Description
Director, Revenue Operations Location: The Woodlands, TX, US, 77380 Company Name: Univar Solutions USA I&S LLC Requisition ID: 35575 A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Owner of the I+S Commercial Operating System Business: Ingredients + Specialties (I+S) Reports to: SVP – Innovation, Growth & Strategy Location: The Woodlands, TX / Hybrid Experience: 10+ years
About the Role
The Director, Revenue Operations owns the commercial operating system for the Ingredients + Specialties business — the process, technology, data, planning, and operating rhythm the entire go-to-market organization runs on. This is the “run the engine” seat: it does not sell, set price, build AI models, or author growth strategy. It makes the commercial machine faster, cleaner, and more predictable, and its distinctive contribution is owning the seams — the handoffs, definitions, and shared rails — where value is lost between functions.
What This Role Owns:
- Commercial Operating System & GTM Process Architecture Own the end-to-end commercial process — lead-to-cash / opportunity-to-order — with standards, playbooks, and stage definitions across the customer journey. Design and enforce clean handoffs across Marketing, Field and Virtual Sales, Customer Service, and Technical, so no opportunity or customer falls between teams. Standardize globally, flex regionally across NA, EMEA, and LATAM.
- CRM & Commercial Technology Ownership Own the commercial tech stack as business owner — Salesforce (SFDC/SFMC/SRM), Service Cloud, and connected systems — with IT delivering. Run the Commercial Operations Governance Council — the monthly intake that challenges, sequences, and prioritizes every enhancement request. Drive adoption and simplification — measured by usage and reduced administrative burden.
- Commercial Analytics, Reporting & KPIs Own the single source of truth — dashboards, scorecards, the Sales Excellence (SFE) metric set, and the business definitions behind