Director – Revenue Cycle Operations

About Our Company:

At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Hybrid in Houston, TX or New Orleans, LA preferred

Summary Description

The Director – Revenue Cycle Operations serves as the Revenue Cycle Management domain lead within the Strategic Delivery function and is responsible for ensuring successful operational design, implementation, stabilization, and transition of strategic client engagements. The role provides deep functional expertise across billing, charge entry, payment posting, accounts receivable, denials, appeals, collections, and related back-end revenue cycle functions. Primary accountability includes translating contractual commitments and client expectations into executable operating models, validating workload and staffing assumptions, supporting operational readiness, resolving delivery challenges, and helping strategic engagements achieve defined service, quality, productivity, and financial outcomes. This position works closely with Customer Success, Onshore and Offshore Operations, Product, Technology, Quality, Training, Compliance, and client stakeholders. Direct ownership of routine steady-state production is not the primary focus. Strategic Delivery involvement will typically extend from contract execution through implementation and the initial stabilization period, followed by structured transition to the designated Operations team with periodic delivery assurance reviews thereafter.

Job Responsibilities

• Strategic Delivery & Implementation L
• Lead Revenue Cycle delivery planning for strategic client implementations and complex operational transitions
• Translate contract scope, client expectations, workflows, volumes, and service requirements into executable operating plans
• Conduct operational discovery and validate assumptions before implementation
• Perform detailed inventory analysis across AR, billing, denials, payment posting, charge entry, and related workflows
• Develop effor