Director, Product Manager

Fidelity Health – Director, Product Manager

Published: Oct 12

ID: 2133151

Fidelity is transitioning to a full-time onsite working model in phases by region and role. See job description for more information.

Onsite

Location

• Covington, KY

Team

• Product Development & Management

Experience Level

Director

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Fidelity Health is seeking an experienced product management professional to help define, implement, and evolve the next generation of the employee digital experience for informed decision-making in benefits enrollment.

In this role, you will be a member of the

Benefits

• Enrollment and Intelligence Product Area with responsibility for improving the end-to-end enrollment experience that enables employees to confidently select, understand, and optimize their benefits. You will focus on modernizing the benefits enrollment journey while incorporating data-driven insights and intelligent capabilities that improve decision-making and long-term outcomes.

• As a Product Manager, you will be responsible for crafting the product strategy and delivering high-quality digital experiences in close partnership with Technology, Design, Research, Legal, Risk, Compliance, and business partners across Fidelity Health and Workplace Investing. You will play a key role in translating customer needs and business priorities into actionable plans that deliver measurable value.

• Establish and communicate the vision, strategy, priorities, and roadmap for benefits enrollment experiences and decision-support capabilities aligned to business goals and key results

• Deliver intuitive and engaging digital solutions that help employees navigate enrollment and make confident health and financial benefits decisions

• Translate strategic goals into a well-defined and prioritized product backlog, including user needs, business value, and acceptance criteria

• Partner closely with cross-functional teams including Technology, UX Design, User Research, Legal, Risk, and Compliance to deliver scalable, adherent solutions

• Drive continuous product discovery, employing customer research, data insights, and experimentation to improve the enrollment experience and outcomes

• Use data and critical metrics to measure enrollment experience performance, supervise adoption, and continuously improve outcomes

• Collaborate with partners to ensure alignment on priorities, timelines, and outcomes, and provide communication into progress and risks

• Support successful delivery through release planning, business readiness, and organizational change initiatives, particularly for enrollment-related capabilities

• Make informed trade-off decisions to balance customer value, quality, cost, and speed to market

• Impact consistency and integration across Fidelity digital experiences, ensuring a cohesive end-to-end enrollment journey

• Maintain a solid understanding of customer needs, market trends, and the benefits enrollment landscape

The Expertise and Skills you Bring:

• Bachelor’s degree required; MBA or advanced degree preferred
• 5 plus years of product management experience
• 7–10 plus years of experience in financial services, health, or benefits-related domains
• Experience delivering customer-facing digital products, ideally within benefits enrollment or related experiences
• Shown expertise in product positioning, product development, product strategy, and strategic decision making
• Proven track record of leading cross-functional collaboration and multi-stakeholder alignment to drive product development and successful delivery
• Experience developing robust business cases, setting strategic direction, and delivering on shared organizational goals
• Strong relationship-building, interpersonal, and communication skills, with the ability to influence across all levels of the organization and effectively present complex concepts
• Ability to think strategically, innovate, and develop differentiated, customer-centric experiences, particularly in complex decision-making environments such as benefits enrollment
• Ability to take a data-driven approach to understanding customer needs and translate business priorities into clear, actionable requirements that can be delivered by technology teams
• Experience working closely with technology teams to ensure solutions are well understood, scalable, and successfully implemented
• Proven track record of influencing and leading without formal authority, driving success with high-performing, cross-functional teams
• Understanding of benefits offerings and employee needs (e.g., health, savings, or related products) preferred
• Dedication to continuous learning, innovation, and personal development

The Team

The

Benefits

• Enrollment and Intelligence Product Area focuses on evolving the digital experiences that support employees through the critical moments of benefits enrollment and benefits decision-making. The team is responsible for delivering modern, data-informed capabilities that simplify sophisticated enrollment choices and improve customer outcomes.

• You will work closely with product managers, technology teams, and colleagues across Fidelity Health and Workplace Investing. Together, you will deliver integrated, scalable solutions within a coordinated and evolving ecosystem.

• Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Product Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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