About this role
Director, Product Management - Expert Management Platform
Category Product Management, Executive
Location
Mountain View, California; San Diego, California
Job Overview
Intuit is a global financial technology platform serving over 100 million customers through TurboTax, QuickBooks, Credit Karma, and Mailchimp. With $16B+ in annual revenue, Intuit's mission is powering prosperity — helping individuals, small businesses, and the self-employed manage their financial lives.
The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26.
Come join Intuit's Customer Success Organization as the Director of Product Management responsible for our Expert Management Platform PM organization. This role is responsible for the platform itself and related tools across the enterprise. This product leader will be responsible for the strategy and execution of the Virtual Expert Management Platform, that leads areas like AI-native Workforce Management, Expert Ops, Collaboration and Contact Management.
The ideal candidate will have a proven track record of delivering new technology and experiences at scale in highly cross-functional organizations. You will be responsible for leading a team of highly skilled product leads and managers and coaching them in the product management craft. You must have excellent collaboration skills and be able to work effectively with internal and external partners, including technologists, engineers, product managers, and senior leadership. You must also have a background in using cutting edge AI tools and technologies to scale a given platform across each of your respective customer and business segments.
If you are passionate about customers (internal and external) and thrive in a role where people, process, and technology can fuel growth and innovation, then we want to hear from you! Join our team and help us build the systems and processes that will drive Intuit's success.
VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale.
Responsibilities
- Big Vision! Help define where our Virtual Expert Plat