Director, Product Development & Global Supply Chain Communications

Director, Product Development & Global Supply Chain Communications

About Gap Inc. At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

We are seeking a strategic, high-impact communications leader who thrives at the intersection of business transformation, executive communications, and storytelling. This role is ideal for someone who can distill complexity into clarity, build trust with senior leaders, and help shape Gap Inc.’s internal narrative during a pivotal moment in our evolution. The Director, Product Development & Global Supply Chain Communications, is responsible for developing and executing comprehensive communication strategies that support Gap Inc.'s product development and supply chain operations. This role ensures clear, consistent messaging across all levels of the organization and with external partners to enhance understanding and engagement with product development and supply chain initiatives.

What you'll do

• Design and implement a strategic communications plan aligned with Gap Inc.’s product development and supply chain and business objectives.

• Collaborate with senior leadership to identify key messages and communication priorities.

• Lead communications support for high impact product development and supply chain transformation programs, shaping messages that drive alignment, adoption, and understanding across internal and external audiences.

• Lead internal and external communications programming and events, including the strategic planning and seamless execution of Town Halls, innovation summits, and external supplier summits— driving content development, aligning stakeholders, preparing senior leaders, and ensuring a consistent, high impact employee experience.

• Collaborate with leaders in product, sourcing, merchandising, operations, technology, and change management to ensure alignment and consistency.

• Develop and manage content for internal newsletters, intranet sites, emails, presentations, and other communication channels.

• Oversee external communications related to the supply chain, including press releases, media relations, social media content, and stakeholder communications.

• In close partnership with media relations, lead crisis communication efforts related to supply chain disruptions or issues; develop contingency plans and ensure timely dissemination of information during crises.

• Produce high quality written materials including speeches for executives and talking points for media interviews.

• Establish metrics to measure the effectiveness of communication strategies and provide regular reports on communication activities’ impact on business goals.

• Who you are

• Bachelor’s degree in communications, Journalism, Public Relations, or related field

• Minimum 10 years’ experience in corporate communications, preferably within retail or supply chain sectors.

• Proven track record in developing and executing successful strategic communications plans.

• Strong writing, editing, and presentation skills.

• Experience managing crisis communications and sensitive issues.

• Ability to build relationships with senior leaders, media, and external partners.

• Experience with digital and social media communications.

• Experience working with global teams and understanding of cultural communication requirements.

• Demonstrated leadership and team management skills.

• Preferred Attributes

• Comfortable working in a high velocity, global, matrixed environment, with the agility to navigate shifting priorities, operational complexity, and time sensitive initiatives.

• Ability to influence senior stakeholders and drive strategic communications initiatives.

• Comfortable working in a fast-paced, matrixed organization across global locations

• Salary Range

• Salary Range: $176,500.00 - $229,400.00

• Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

• Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

• Employee stock purchase plan.

• Medical, dental, vision and life insurance.

• See more of the benefits we offer.

• Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Location

San Francisco, home to our brands and people

San Francisco has always been a hub for artistry and innovation—and for 55 years, it has inspired Gap Inc. as the home of our brands and people. Creativity is woven into our legacy, and we’re proud to continue supporting the local community that fuels it.

Through our partnership with Nest and the Makers United SF program, we’re working to bridge opportunity gaps for local creatives, giving them a platform to showcase their work and thrive. With the right support and visibility, today’s makers could become the next generation of influential talent.

Championing pathways to growth

At Gap Inc., we believe everyone deserves the opportunity to build a brighter future, and we're proud to be recognized as an Employer of Choice by American Opportunity Index.

As one of the largest employers of entry-level talent, we recognize the barriers underrepresented communities face. We're committed to bridging the opportunity gap by providing access to better jobs and creating pathways for growth, empowering our employees to contribute to our legacy—impacting not just retail and fashion, but also shaping culture.

A day in the life with Zac Posen

Step inside a day in the life at Gap Inc. HQ with Vogue and our Creative Director, Zac Posen. This behind-the-scenes gives a peak into a day at 2 Folsom including design meetings, creative reviews, and a stop in San Francisco's iconic Chinatown. Get a glimpse at the creativity, collaboration, and culture of our house of iconic American brands. Learn more