About this role
Job title: Director, Presales Engineering Excellence and Innovation
About the Role The Director, Presales Engineering Excellence and Innovation will lead a high-impact global function at the intersection of Sales Engineering, technical escalation management, field productivity, and product advocacy. This leader will step into a role that supports complex presales motions, advanced proof of concept execution, field escalation triage, AI driven workflow transformation, and strategic cross-functional coordination across Sales, Product, Engineering, Enablement, Support, Security, Legal, and IT. The mandate is not only to maintain current operational continuity, but to modernize how Presales Engineering scales expertise, resolves ambiguity, governs technical access, and uses AI safely to improve customer outcomes. The ideal candidate is a technical operator, field strategist, transformation leader, and trusted escalation partner. They can move from executive level strategy to detailed operational execution, while building durable systems that reduce dependency on tribal knowledge.
What You'll Do
- Lead the evolution of Presales Engineering escalation strategy, including routing models, intake boundaries, ownership clarity, technical decision paths, and measurable service expectations.
- Drive AI forward transformation across the Presales Engineering organization, including prompt libraries, AI agents, approved connector strategy, custom GPT governance, MCP based workflows, knowledge retrieval systems, and field automation patterns.
- Own or coordinate complex technical escalation paths.
What We're Looking For
- A track record of leading presales engineering initiatives and escalation management in a global, matrixed environment.
- Ability to operate from executive level strategy to detailed operational execution and to build durable systems that reduce reliance on tribal knowledge.
- Strong technical depth with experience in AI-enabled workflows, governance, and cross-functional collaboration across Sales, Product, Engineering, Enablement, Support, Security, Legal, and IT.
- Experience guiding complex presales motions, proof-of-concept execution, and field escalation triage in fast-moving environments.