Director - Pension Outsourcing
About this role
About the Role As a Pension Outsourcing Director, you will lead defined benefit plan administration services for clients, guide special projects, and provide ad hoc client support. You will act as day-to-day project manager, contribute to client management and mentoring of associates, and help continuously improve delivery quality. What You'll Do
- Manage and coach the team to meet budgets, timelines and quality standards
- Serve as primary daily contact to clients for service delivery
- Respond to and resolve complex issues, including escalations
- Review work and deliverables of colleagues; raise issues to Directors
- Enhance expertise in retirement plan design and administration
- Prepare moderately complex benefit calculations and trust instructions
- Collect, manipulate, reconcile, and review participant data; identify and resolve data issues
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