Director | Patient Financial Clearance

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Scheduled Weekly Hours: 40

Director | Patient Financial Clearance

Location: Hybrid. Candidates should live within a reasonable distance of Green Bay or La Crosse, WI for occasional on-site needs.

We’re looking for a leader who can strengthen the patient financial clearance experience from start to finish. The Director of Patient Financial Clearance will oversee daily operations for Prior Authorization, Self-Pay Accounts Receivable, Estimates, and Financial Counselors. This role provides leadership, direction, and support to improve team performance, streamline workflows, and create a better experience for patients, families, and internal partners.

The right candidate brings strong healthcare revenue cycle leadership, a track record of building high-performing teams, and the ability to partner across clinical, financial, and ITDS teams. This leader will help ensure patients understand their financial responsibility before treatment, while also driving compliance, operational excellence, and measurable results.

What you’ll do

• Lead and develop managers and staff through coaching, mentoring, and professional growth.

• Set and monitor performance measures across the revenue cycle process.

• Partner with clinical, financial, ITDS, and Revenue Cycle leadership to achieve financial goals.

• Develop and implement policies and workflows that improve patient financial clearance.

• Work closely with clinical departments and business office staff to resolve patient financial concerns quickly and effectively.

• Ensure compliance with regulatory requirements and internal policies related to patient financial counseling and clearance.

• Review financial data to identify trends, measure effectiveness, and guide decisions.

• Build and maintain relationships with insurance payers and external partners to support accurate benefit verification.

• Oversee staff education and training on prior authorization policies, procedures, and best practices.

• Create and improve processes that reduce turnaround times and strengthen the prior authorization workflow.

• What you’ll bring

• Bachelor’s degree in healthcare, hospital administration, business, or a related field.

• Master’s degree in a related field preferred.

• 5 to 7 years of demonstrated healthcare leadership experience in patient billing, financial counseling, and revenue cycle management.

• Leadership expectations

• Set direction and align operational plans with organizational strategy.

• Manage resources responsibly and support fiscal accountability.

• Recruit, develop, motivate, and retain a strong team.

• Deliver excellent service, quality, and patient experience.

• Lead through collaboration and support system-wide initiatives.

• Maintain accountability for regulatory requirements.

• Serve as a liaison to the community.

• Why Emplify Health?

• Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Remote Work Opportunity: This position is eligible for hybrid work. However, candidates must be residents of Wisconsin (WI), Iowa (IA), Michigan (MI), or Minnesota (MN) at the time of hire. Candidates will ideally live within a reasonable driving distance to La Crosse or Green Bay, WI.

• Equal Opportunity Employer