Director of Technology Vendor Management - Business Process Services

Director of Technology Vendor Management - Business Process Services

Job Description

Business Process Services (BPS), within Technology Vendor Management (TVM), provides operational, product, and compliance support across the Technology contractor lifecycle.

We are seeking an experienced people leader to lead the global BPS organization with team members located in Phoenix and Manila. This role will set strategic direction, develop organizational capability, strengthen partnerships, and drive continuous improvement across a complex, high-volume operating environment.

Responsibilities

• How will you make an impact in this role?

• Lead and inspire a high-performing team, creating a culture of accountability, collaboration, development, and continuous improvement.

• Set the strategic direction for BPS, translating business priorities into clear objectives and ensuring the organization has the capabilities, processes, and operating model to deliver effectively.

• Build trusted partnerships and influence across the organization, working with Technology leaders, HR / Colleague

Experience

• Group, Global Supply Management, Product, Risk, Finance, and other key stakeholders to achieve shared outcomes.

• Champion operational excellence, using data and insights to improve performance, simplify processes, enhance the customer experience, and identify opportunities for automation and transformation.

• Serve as the strategic business partner to the Product team, representing BPS priorities and customer needs while influencing product roadmaps, capability development, and ongoing optimization.

• Provide strong risk and control leadership, ensuring effective governance, sound decision-making, and appropriate management of operational and compliance risk.

• Lead through change, helping the organization successfully adopt evolving processes, policies, and technology, including recently implemented capabilities such as Fieldglass.

• Exercise sound judgment and executive leadership in navigating complex issues, competing priorities, and senior-level escalations.

• Develop talent and organizational capability, building a strong leadership pipeline and ensuring the team is positioned to meet evolving business needs.

Qualifications

• Minimum Qualifications

• Bachelor’s degree required.

• 8-12 years of experience in technology infrastructure vendor management, contract management, sourcing, procurement, and/or third-party risk management.

• 5+ years of leadership experience, including building and developing diverse, high-performing teams.

• Proven experience leading and developing high-performing teams in a complex, matrixed organization.

• Familiarity with enterprise Vendor Management Systems with solutions such as SAP Fieldglass, Workday, Beeline, or Coupa Contingent Workforce.

• Strong strategic leadership with demonstrated ability to translate business priorities into organizational outcomes.

• Demonstrated ability to build trusted relationships and influence senior stakeholders across functions.

• Experience driving operational excellence, transformation, and sustainable organizational change.

• Strong risk and control mindset with experience operating in a regulated or highly controlled environment.

• Excellent executive communication and stakeholder management skills.

• Preferred Qualifications

• Advanced degree (MBA or equivalent).

• Experience in Technology operations, vendor or workforce management, procurement, business process management, or related disciplines.

• Experience leading technology-enabled transformation and continuous improvement.

• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague

Benefits

• Site.

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.