Director of Technical Account Management

Job title: Director of Technical Account Management

About the Role

We’re looking for a senior leader to head Technical Account Management for adjoe's global publisher partnerships, overseeing executive relationships, service delivery, and product feedback loops. You will drive strategic initiatives, mentor TAMs, and ensure a world-class partner experience while helping shape the product roadmap.

What You'll Do

• Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners.
• Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous SLAs for our global publisher base.
• Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems.
• Strategic Escalation: Act as the final point of escalation for “unsolvable” technical bugs, delivery discrepancies, or high-priority system failures.
• Product Advocacy: Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap.
• Mentorship & Growth: Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving.
• Standardization: Develop and refine “Playbooks” for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience.

What We're Looking For

• 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a formal leadership or people-management capacity.
• Executive Ownership: You embody a “driver” mentality. You take full accountability for key initiatives, navigating ambiguity with a sense of urgency and ensuring projects reach the finish line through proactive leadership.
• Analytical Power: You possess elite problem-solving skills and are comfortable “getting into the weeds” with data. You are proficient in SQL for database querying, as well as Excel and other advanced analytics tools.
• Technical Literacy: You have a foundational understanding of HTML and JavaScript (or a similar scripting language). You understand the architecture of the web and how disparate technical systems communicate.
• Systems Expertise: You have a working knowledge of HTTP REST endpoints and the ability to diagnose failures within API-driven environments.
• Master Communicator: Fluent in English, with the ability to clearly translate complex technical concepts for executive stakeholders and business priorities for engineering teams—without anything getting lost in translation.

Nice to Have

• Fluency in German is a strong plus, enabling close collaboration with teams and stakeholders across our Hamburg HQ and wider DACH region.
• Familiarity with Java, Kotlin, or Swift, or personal experience building and deploying your own applications.
• A deep understanding of the mobile ad tech landscape, including SDK integrations and current industry best practices.
• We welcome applications from people who will contribute to the diversity of our company.