Director of Restaurants

Company Description

Where Passion Meets Paradise

At Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.

Set on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.

We are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.

Why You'll Love It Here

At Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.

What Is In It For You?

At Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.

• Your wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.
• Protection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.
• Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.
• Live the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.
• Be recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.
• Experience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.
• Discover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.
• Nourish yourself throughout the day. Enjoy complimentary meals while working on property.
• Belong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.
• Grow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.

More Than a Workplace

At Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.

Come be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.

Job Description

The Director of Restaurants is a key member of the Food & Beverage senior leadership team and will be instrumental in driving the vision, culture, and continued evolution of the division’s restaurant experience.

At Fairmont, exceptional service, thoughtful design, and distinctive flavors are the hallmarks of every memorable dining experience. As Director of Restaurants, your leadership and vision will shape a dynamic restaurant program that reflects the luxury, sense of place, and character of Fairmont Orchid. From concept and design to execution across multiple outlets, you will create distinctive dining experiences that complement each venue’s individual identity while telling a cohesive story of the resort and the Fairmont brand.

You will inspire the creation of memorable dining experiences through thoughtful collaboration with our Culinary Team, drawing inspiration from Hawaiʻi, local ingredients, culture, and the unique personality of each outlet. Your leadership will ensure every restaurant experience is thoughtfully curated, beautifully presented, and designed to Turn Moments into Special Memories for our guests.

What you will be doing:

• Drive financial and operational objectives for all Restaurant outlets by effectively managing revenue, labor, food and beverage costs and operating expenses; analyzing performance and initiating corrective action as needed.
• Lead the day-to-day operations and overall restaurant strategy across [RESTAURANT NAMES/COUNT] within the 540-room luxury resort, ensuring consistent execution of Fairmont brand standards, service standards and operational excellence.
• Elevate the guest experience by creating memorable and distinctive dining experiences that reflect the luxury, sense of place and unique personality of Fairmont Orchid.
• Drive the development and evolution of restaurant concepts, menus, service experiences, activations and outlet identity in partnership with the Culinary Team, ensuring each venue has a distinctive personality while contributing to a cohesive Fairmont Orchid dining story.
• Partner closely with the Culinary Team to bring each restaurant's vision to life through thoughtful menu development, presentation, service style and guest experience, creating compelling dining destinations for both hotel and external guests.
• Champion innovation and industry trends while thoughtfully incorporating local Hawaiʻi ingredients, culture and inspiration into dining experiences that create a meaningful connection to our destination.
• Consistently drive innovative promotions, activations, menus, concepts and marketing initiatives in partnership with the Sales & Marketing division to position our restaurants as preferred dining destinations for both hotel and external guests.
• Monitor, evaluate and audit food quality, presentation, service, guest experience and feedback; identify opportunities for improvement and implement action plans to continuously elevate the dining experience.
• Foster a positive and engaging work environment through consistent communication, colleague feedback, coaching and development, creating a culture of excellence, accountability and passion for hospitality.
• Oversee the selection, training, development and career growth of Restaurant leaders and colleagues, ensuring the team is equipped to deliver exceptional service and memorable dining experiences.
• Control food and beverage purchasing, inventory and cost of sales in partnership with the Culinary Team, Food & Beverage leadership and Purchasing; monitor inventory and ensure achievement of budgeted cost targets.
• Partner with Food & Beverage leadership to develop annual budgets, monthly forecasts and strategic plans for Restaurants; monitor results and achieve established financial and operational goals.
• Implement and maintain effective controls for food, beverage, labor and operating expenses while maximizing profitability without compromising the guest experience.
• Partner with the Assistant Food & Beverage Director and outlet leaders to ensure restaurant environments, table settings, service presentation, retail displays and guest-facing elements are visually compelling, commercially effective and aligned with each outlet's concept.
• Actively resolve guest concerns and service opportunities in a timely and professional manner, using each interaction as an opportunity to recover, build trust and create a memorable experience.
• Promote and maintain high standards of cleanliness, sanitation, safety and maintenance throughout all Restaurant outlets, ensuring compliance with hotel policies and regulatory requirements.
• Contribute to the overall success of the Food & Beverage division by actively participating in leadership meetings, hotel committees, strategic initiatives and cross-departmental collaboration.
• Actively support and promote Fairmont Orchid's environmental program and restaurant-specific sustainability initiatives, including responsible purchasing, local sourcing and reduction of food waste