Director of Operations

About the Role

Tyler Technologies is seeking a Director of Operations to lead the Louisiana State Enterprise portal, acting as the operational leader and right hand to the General Manager. You will own day-to-day performance, growth, and success of the state operation and manage a cross-functional team to deliver high-quality digital services to Louisiana citizens.

What You'll Do

• Lead the operations team, establishing clear goals, KPIs, and expectations; oversee daily/weekly rhythms; foster ownership, accountability, and continuous improvement; coach and develop team members.

• Ensure consistent, predictable delivery through delegation and real-time visibility into project health, risks, and timelines; drive operational discipline and continuously improve processes, workflows, and delivery standards.

• Serve as primary contact and trusted advisor for key state agency partners; lead meetings, communicate proactively and professionally, and build lasting relationships across agencies.

• Partner with the General Manager to drive growth, revenue, and long-term strategy; understand financial performance, forecasting, and payment models; align team priorities with portal goals and revenue opportunities.

• Champion AI adoption and process transformation across operations; identify opportunities to leverage AI to improve efficiency, documentation, service delivery, and partner experience; lead the team in adopting modern tools.

• Collaborate with the Director of Technology and other Tyler divisions to ensure alignment and execution; represent the Louisiana enterprise across Tyler and support enterprise-wide initiatives.

• What We're Looking For

• A confident, visible leader who earns respect across technical teams, clients, and executives; proven ability to lead through others; strong communicator; proactive, responsive, and effective in high-stakes conversations; comfortable making decisions, setting direction, and addressing performance issues directly.

• Exceptional operational leadership and execution discipline; strong strategic thinking and prioritization; advanced relationship management and client engagement; ability to translate vision into actionable plans and measurable outcomes; high degree of business and financial acumen.

• 7+ years of relevant experience in operations, consulting, project delivery, or digital services; 3+ years leading teams in management or senior leadership capacity; experience managing cross-functional teams.

• Background in government technology, SaaS, or digital services strongly preferred; experience with payment processing, financial systems, or public sector operations is a plus.

• Highly intelligent and quick to learn complex systems; comfortable operating in a fast-paced, entrepreneurial environment; strong bias toward action, ownership, and results; passion for innovation.