About this role

Director of Operations

Full-Time

Permanent

PULLMAN

Executive & Hotel Management

Location: , Aluthgama

External Reference: REF118209N

Director of Operations - Pullman Bentota Resort & SPA

Region PM&E

Job Description

WHAT YOU WILL BE DOING:

Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
Support the General Manager in the overall management and strategic direction of the hotel.
Ensure the smooth operation and coordination of the hotel through respective Department Heads
Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Pullman brand standards
Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
Maintain constant awareness of all ongoing activities throughout the entire operation.
Drive quality across the resort and inspire the team to create extraordinary guest experiences.
Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.
Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.

YOUR EXPERIENCE AND SKILLS INCLUDE:

12 + years’ industry experience in upmarket brands; at least 2 years’ experience in similar role
Strong process orientation; Strong Leadership abilities and organizational skills;
Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
Outstanding PR and social integration skills to develop strong customer relations
F&B background is preferred
Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
LEARN ABOUT US
Let your passion shine
We take pride
in promoting heartfelt hospitality with
a French Zest, valuing passion, excellence
and emotional intelligence. We pioneer
a committed and sustainable approach
to luxury, encouraging
openness and inclusivity. We value
new encounters with colleagues and
guests from all horizons with a goal
of creating a distinctive culture together.
JOIN US

Director of Operations