Director of Operations
About this role
Director of Operations
Full-Time
Permanent
PULLMAN
Executive & Hotel Management
Location: , Aluthgama
External Reference: REF118209N
Director of Operations - Pullman Bentota Resort & SPA
Region PM&E
Job Description
WHAT YOU WILL BE DOING:
- Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
- Support the General Manager in the overall management and strategic direction of the hotel.
- Ensure the smooth operation and coordination of the hotel through respective Department Heads
- Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Pullman brand standards
- Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
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