Director of Operations

Director of Operations - North Dakota/Minnesota

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

· Maintains Operational Standards

· Formulates, implements, and communicates operational policies and procedures

· Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan

· Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management

· Develops leadership and management skills within subordinates

· Approves performance appraisals and wage increases

· Develops metrics to measure operations performance

· Participates in the development of new services for recently acquired contracts

· Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement

· Monitors workloads of the group and re-assigns agencies and programs appropriately

· Collaborates with directors and executives from other functional areas to optimize delivery of services

· Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate

· Identifies opportunities to improve our processes

· Builds and maintains relationships with Agencies

· Promote adherence to and upholds the company’s mission and values

· Other duties as assigned

Bachelor’s Degree in business, human services or related field or equivalent work experience

· At least 5 years of experience relevant to the work performed · Knowledgebase in supervision, business management and leadership · Excellent written and oral communication skills · Extensive experience in working on complex projects with Critical thinking and problem solving · Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing · Demonstrate the ability to balance work pressure with time management skills · Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities · Experience in working, initiating and maintaining highly effective team · Competent in the use of Microsoft Office programs and the Internet

Work is performed in from a home office. Travel may be required.

Qualifications

Skills

• Required

• Knowledge of administrative procedures

• Expert

• Written & Oral Communication

• Expert

• Attention to detail

• Expert

• Proficient in MS Excel

• Expert

• Planning & organizing

• Expert

• Microsoft Office suite

• Expert

• Behaviors

:

• Motivations

:

Education

• Required

• Bachelors or better in General Business or related field.

Experience

• Licenses & Certifications

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

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