Director of Operations

Director of Operations

Dallas, Texas | Hospitality Operations | Not Remote | $90,000 to $100,000 | Job ID: 182446

Job Summary

We are seeking an experienced, hands-on Director of Operations for a growing restaurant concept with exciting opportunities for expansion. This is an opportunity for a strong operator who enjoys developing people, improving performance, and building the systems needed to support long-term growth.

Initially, this leader will take direct responsibility for the daily operations of one restaurant, with the opportunity to transition into broader multi-unit leadership as the company expands.

Responsibilities

• Lead daily restaurant operations, ensuring exceptional food quality, service, and operational consistency
• Hire, train, coach, and develop restaurant managers and team members
• Oversee P&L performance, budgets, labor, food cost, inventory, and operating expenses
• Establish effective systems, procedures, and accountability to improve operational performance
• Build a positive, results-driven culture focused on teamwork, hospitality, and execution
• Identify opportunities to improve efficiency, profitability, and guest satisfaction
• Partner with senior leadership on operational strategy and growth initiatives
• Develop future General Managers and support new restaurant openings
• Transition into broader multi-unit oversight as the company expands

Qualifications

• 10+ years of restaurant operational leadership experience, including 5+ years in multi-unit leadership
• QSR or chicken-concept experience required; both strongly preferred
• Strong hands-on General Manager experience
• Proven success developing restaurant teams and improving operational performance
• Strong financial acumen, including P&L, labor, food cost, inventory, and budgeting
• Experience implementing systems, processes, and operational standards
• Ability to lead directly in the restaurant while building for future growth
• Excellent leadership, communication, and problem-solving skills
• Restaurant opening experience a plus

Benefits

• Competitive compensation and benefits

• Opportunity for professional growth and advancement

• Opportunity to help shape and grow an expanding restaurant concept

• Nichelle Ritter