About this role

Director of Operations

Company with incredible growth is looking for a new Director of Operations for their barista locations in Manhattan!

Integrity, genuine hospitality and passion for caring about the team are essential in this role!

Director of Operations Benefits

Director of Operations Requirements

8+ years of multi-unit, titled leadership in high-volume F&B operations
Preference for current or past coffee experience, but not required
Current or very recent leadership responsibility over 100+ locations
Experience with new location openings
Technology savvy and experience with launching new software and programs
Preference for bi-lingual with Mandarin, but not required
Significant experience with food safety, quality, service standards, inventory, and operational performance
Proven success leading leaders and large, diverse teams
Strong record of building trust, developing talent, creating and maintaining engagement
Experience building a strong leadership bench and creating opportunities for growth, mobility, and succession
Demonstrated P&L ownership and financial acumen, including budgeting, forecasting, labor planning, margin management, and performance analysis
Ability to regularly work, touch and taste food products in an environment where food allergens may be present

Director of Operations Soft Skills Requirements

Integrity, positive mental attitude and moral compass
Genuine hospitality demeanor
Excellent communication, collaboration, judgment, and problem-solving skills
Highly visible, hands-on leader who spends time on the floor and will jump in when needed
Builds trust through active listening, curiosity, humility, and follow-through
Makes employees feel valued, heard, and connected to the business
Creates the clarity, support, coaching, and accountability people need to grow, perform at their best, and deliver results
Balances genuine care for people with high expectations for business performance

JOB ID: 182961

Director of Operations