Director of Operations

Director of Operations

Location: Vientiane Prefecture, Laos Time type: Full time Job Location: Avani+ Lanexang Vientiane Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

The Director of Operations is responsible for overseeing the day-to-day operational performance of the hotel, ensuring exceptional guest experiences, operational efficiency, brand compliance, and financial performance. This role works closely with department heads to drive service excellence, team engagement, and profitability across all operational areas.

Key Responsibilities

• Lead and manage all operational departments to ensure smooth and effective hotel operations.

• Oversee and support:

• Food & Beverage Operations

• Spa Operations

• Fitness & Recreation

• Security

• Ensure consistent delivery of guest service standards and achievement of guest satisfaction targets.

• Monitor operational KPIs, departmental budgets, productivity, and cost controls.

• Drive revenue opportunities while maintaining quality and service excellence.

• Ensure compliance with company policies, brand standards, health and safety regulations, and local legal requirements.

• Work closely with department heads to develop and implement operational strategies and improvement plans.

• Handle guest concerns and operational issues in a timely and professional manner.

• Support talent development, succession planning, and employee engagement initiatives within operational departments.

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