About this role
Director of Operations-AI Skilling
United States, Multiple Locations, Multiple Locations
+3 more
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Job description
Company and benefits
Job number
200044664
Date posted
Sep 04, 2026
Work site
0 days / week in-office – remote
Travel
Less than 25%
Profession
Business Operations
Discipline
Process Management
Role type
People Manager
Employment type
Full-Time
Overview
Microsoft is a place where passionate innovators come together to collaborate, envision what’s possible, and take their careers further. In a world driven by cloud-enabled innovation, we embrace openness, creativity, and limitless thinking.
Our mission is to empower every person and every organization on the planet to achieve more. We bring this to life through a growth mindset, a commitment to innovation, and a culture grounded in respect, integrity, and accountability, where everyone can thrive at work and beyond.
The Global Skilling Product Team (GSPT) is on a mission to build world-class skilling products and experiences that inspire customers, partners, Microsoft sellers, and future generations. Our goal is to reach 100M+ learners globally through impactful skilling, upskilling, and reskilling solutions.
We are seeking an experienced Director of Operations-AI Skilling to lead the Operations team within the Product Team in Global Skilling, reporting directly to the GM, Global Skilling Product Team (GSPT). In support of Global Skilling’s priorities to empower the global workforce, skill a world-class sales organization, reach new learner audiences, drive real-world impact with AI, and energize the team, this leader evolves Content Publishing and Credential Operations to operate at product speed, accruing to product priorities — enabling product and agentic skilling experiences to scale globally with reliability, efficiency, and measurable impact.
Responsibilities
AI-first Process design and execution:
- -
- -Owns and drives the AI first strategy and vision for the entire content lifecycle from first principles – ingestion, creation, publishing, localization and maintenance with continuous improvement methodologies, efficiencies and scale. Determines prioritization for process improvement, including optimizing, maintaining, and transforming current processes to increase effici