About this role

What you'll do...

Lead the development and execution of the Club's pre-opening membership strategy, including tier structure, pricing, waitlist management, founding member programme, and go-to-market timeline.
Define the membership proposition in collaboration with the General Manager and Paris Society Group: member benefits, club access rights, reciprocal arrangements, family memberships, sports memberships, and corporate offerings.
Build and manage the founding member acquisition pipeline from the ground up — cultivating relationships with Key Biscayne, Coral Gables, and broader Miami-Dade target audiences well in advance of opening.
Develop the membership sales process: inquiry handling, member vetting and referral procedures, proposal presentations, interview and approval process, and onboarding journey.
Set and own pre-opening membership targets in partnership with the General Manager and Group; report pipeline status, conversion rates, and revenue projections regularly.
Oversee the management and communication of the waitlist, ensuring a premium, personalised experience for prospective members from first contact through to membership offer.

Drive proactive membership sales through targeted outreach, referral programmes, broker and estate agent partnerships, concierge referral networks, and community engagement.
Act as the primary relationship holder for all prospective members, leading introductory meetings, hosting private Club previews, and personally managing key target introductions.
Develop and maintain a robust CRM pipeline — tracking prospects at every stage, following up with discipline, and converting enquiries into committed memberships.
Build strategic referral partnerships with South Florida luxury real estate agents, private concierge services, wealth managers, and lifestyle networks to generate a qualified, high-value prospect pipeline.
Design and execute targeted member acquisition campaigns in collaboration with the Marketing Manager — private events, member-bring-a-guest initiatives, lifestyle previews, and community activations.
Monitor membership revenue, initiation fee collection, and dues against budget; flag risks and opportunities to the General Manager and Finance Manager.
Oversee membership contract execution, payment processing, and administrative completion in collaboration with the Finance Manager.

Own the full member lifecycle: onboarding, engagement, renewal, and re-engagement of lapsed members.
Personally maintain relationships with key members — high-profile individuals, founding members, and influential community figures — ensuring the Club retains its most valuable ambassadors.
Monitor member satisfaction through regular touchpoints, feedback surveys, and usage data; act swiftly on trends that indicate dissatisfaction or disengagement.
Champion the member experience across all Club departments, ensuring the standard of service, programming, and facilities consistently justifies membership investment.
Manage the full member communication strategy in collaboration with the Marketing Manager: newsletters, member updates, programming calendars, and personalised member communications.
Oversee the management and resolution of member complaints and escalations with speed, professionalism, and genuine care.

Direct and inspire the Culture Programme Manager to design and deliver a year-round calendar of programming that defines the Club's identity and deepens member engagement.
Ensure the Club's culture programme reflects the pillars of the Key Biscayne Members Club experience: sport (tennis, padel, water

Director of Membership