Director of IT Operations / Epicor ERP Administrator

Director of IT Operations / Epicor ERP Administrator

Introduction Are you an IT leader who enjoys combining hands-on technical expertise with strategic ownership of business systems and infrastructure? This is an exciting opportunity to take the lead on enterprise technology operations for a growing organization, with a strong focus on Epicor ERP administration, infrastructure reliability, cybersecurity, and continuous improvement.

As Director of IT Operations, you'll oversee the technology environment supporting approximately 130+ users, including Epicor ERP, Microsoft 365, networking, virtualization, backups, security, and end-user support. You'll have the opportunity to streamline business processes, eliminate repetitive tasks, enhance system performance, and shape how technology supports the organization's continued growth.

This role offers meaningful ownership, direct access to executive leadership, and the opportunity to make a measurable impact. With an experienced IT leader planning to retire in early 2027, you'll have a valuable knowledge-transfer period to learn the environment and establish a strong foundation for long-term success. The organization is also integrating acquired businesses into Epicor, creating additional opportunities to contribute to ERP standardization and optimization.

If you're an experienced Epicor professional with broad IT infrastructure expertise who wants to own the technology environment from end to end, this could be an excellent next step.

Day-to-Day Responsibilities

• Administer and optimize Epicor ERP: Manage system administration, BAQs, customizations, reports, user security, bulk data imports, upgrades, patches, and application/database server support.
• Drive ERP efficiency and adoption: Partner with business users to improve workflows, eliminate manual and repetitive tasks, troubleshoot issues, and provide end-user training.
• Manage IT infrastructure and networking: Oversee servers, network connectivity, firewalls, VPNs, wireless access points, remote access, telecommunications, and workstation environments.
• Oversee Microsoft 365 and end-user technology: Administer Microsoft 365 email and business applications, conferencing systems, printers, computer equipment, and mobile devices.
• Maintain virtualization and disaster recovery: Support VMware environments, virtual machines, backup schedules, replication, recovery testing, and data restoration.
• Strengthen cybersecurity and system reliability: Manage antivirus, spam filtering, patching, secure remote access, and other safeguards to protect company systems and information.
• Coordinate external technology partners: Manage relationships with IT support vendors, Epicor consultants, and other technical specialists to resolve issues and implement improvements.
• Support organizational growth: Help integrate acquired businesses into Epicor and identify opportunities to improve systems, infrastructure, and technology processes.

Required Skills & Qualifications

• Hands-on experience administering Epicor ERP, including BAQs, reporting, customizations, user security, and system upgrades.
• Strong IT infrastructure and network administration experience, including firewalls, VPNs, connectivity, and secure remote access.
• Experience administering servers, application and database environments, and VMware virtualization.
• Proficiency administering Microsoft 365, including email and business applications.
• Experience managing backup and disaster recovery processes, including backup validation, replication, and data restoration.
• Strong troubleshooting, problem-solving, and communication skills, with the ability to support both technical and nontechnical users.
• Ability to work fully onsite in Bensalem, Pennsylvania.

Preferred Skills & Qualifications

• Experience supporting Epicor ERP within a manufacturing, distribution, or other operationally complex business environment.
• Experience with Epicor customization development, advanced reporting, and process automation.
• Familiarity with ERP migrations, multi-company environments, or integrating acquired businesses into a common ERP platform.
• Experience managing third-party IT providers, consultants, and technology projects.
• Previous experience leading IT operations or serving as the primary technical owner of an organization's technology environment.
• Interest in helping build and develop a growing IT function as business needs evolve.

TECH

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The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.