Director of Food & Beverage

Director of Food & Beverage

Job Description

At Raffles, dining is an essential part of the guest experience. We are seeking a Director of Food & Beverage to lead our venues with creativity, commercial judgment and a commitment to personal, gracious service.

• Lead all Food & Beverage operations in line with the Raffles brand promise, hotel values and service standards.
• Develop business plans, budgets and forecasts. Review performance reports, investigate irregularities and take action to improve results.
• Lead creative Food & Beverage projects and develop new venue concepts, shaping distinctive experiences that respond to guest preferences and business opportunities.
• Partner with the Executive Chef on menus and dining experiences, and with Marketing & Public Relations on promotions that strengthen guest loyalty.
• Set clear operating procedures and service standards. Regularly inspect venues, food and beverage quality, presentation and the guest experience, including through GAP standard audits.
• Lead daily Food & Beverage meetings to review VIP guests, arrivals, revenue, operational challenges and opportunities to improve.
• Ensure guest preferences are recorded and updated consistently across all Food & Beverage venues. Resolve concerns with care and follow through to guest satisfaction.
• Oversee purchasing, supplier selection, pricing, inventory, equipment and cost controls while protecting the quality of the guest experience.
• Ensure consistent application of HACCP, hygiene, health and safety procedures. Work with the Hygiene Manager, Housekeeping and Engineering teams to maintain clean, safe and well-presented venues.
• Lead recruitment, scheduling, training and performance management for the division. Develop managers and prepare them for future opportunities within Raffles.
• Build strong relationships across hotel departments and foster a positive working environment where colleagues feel supported and accountable.

Qualifications

• Proven experience leading Food & Beverage operations in a luxury hotel or resort, with responsibility for multiple venues.

• A strong record of developing dining concepts, opening or evolving venues, and delivering creative projects from idea to implementation.

• Excellent knowledge of restaurant and bar operations, service standards and personalized guest experiences.

• Strong financial skills, including budgeting, forecasting, revenue growth, purchasing and cost control.

• Experience recruiting, coaching and developing managers and large, diverse teams.

• Sound knowledge of food safety, hygiene and HACCP requirements.

• The ability to build effective partnerships with chefs, operational teams, suppliers and other stakeholders.

• Strong communication, decision-making and problem-solving skills, with the ability to remain composed under pressure.

• Fluency in English; additional languages are an advantage.

• Additional Information

Employee Benefits:

• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits like medical care, commuting allowance, Multisport cards and others.

• Our Values

Respect:

• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

• We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:

• We celebrate our differences. We support each other and we always stand together.

Empowerment:

• We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:

• We build trust through mutual respect and being authentic

• Diversity & Inclusion

• Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.