Director of Food and Beverage 料飲部長/インターコンチネンタルホテル大阪

Director of Food and Beverage 料飲部長/インターコンチネンタルホテル大阪

Hotel Brand: InterContinental

Location: Japan, Osaka, Osaka

Hotel: IC - Osaka (OSAHA), 3-60, Ofuka-cho, Kita-ku, 5300011

Job number: 169263

Your day to day

People

Lead daily F&B operations, plan and assign work, and ensure the right staffing levels for business demand

Develop Managers and colleagues through coaching, feedback and structured development plans, setting clear performance and development goals

Manage succession planning, recruitment, performance and labour productivity

Train colleagues to make sure they deliver with compliance and to the standards we expect

Drive a great working environment and build strong communication and teamwork across F&B and other hotel departments to create a sense of one team

Recommend or initiate any HR related actions where needed

Guest Experience

Maintain consistent service, food quality and outlet standards, ensuring F&B teams deliver IHG True Hospitality

Conduct regular outlet walks and follow up operational, facility and equipment issues, notifying Engineering immediately of any maintenance and repair needs

Make sure all F&B facilities, including banquet and event spaces, are clean, properly stocked for anticipated business volume and equipment is in operational condition

Establish and achieve quality and guest satisfaction goals; review guest feedback and satisfaction trends and lead service recovery

Analyse guest insights and communicate regularly with guests to meet their expectations and build guest loyalty

Financial & Commercial

Own the F&B budget, forecast, P&L and departmental profit performance, and help prepare the hotel’s annual budget and departmental goals

Review revenue, covers, average check, costs and flow-through by outlet

Identify revenue opportunities and corrective actions for underperformance, including additional sales opportunities with the catering office

Control food, beverage, payroll and contract labour costs

Lead seasonal promotions, revenue initiatives and commercial partnerships that deliver great dining experiences for guests at a good value

Make sure credit and financial transactions are handled securely

Operations & Responsible Business

Lead NOKA, PIERRE, ADEE, STRESSED, 3-60, Room Service and major events

Monitor in-house vs. outside demand and changing guest behaviour

Manage hotel F&B marketing programmes and participate in system-wide F&B marketing programmes and promotions

Review competitor activity, menus, pricing and industry innovation; review and approve menu design and concepts with the Executive Chef

Manage inventory, safe and secure storage, minimum and maximum stock levels, waste reduction, food safety and compliance

Lead strategic projects, CapEx priorities and continuous improvement

Serve as manager on duty and support other ad-hoc duties when we need to pull together to get a task done

Accountabilities

This is the top food and beverage job in a large, luxury hotel. Supervises a large number of colleagues across multiple restaurants and bars, Room Service, kitchens, and banquet and event facilities. Oversees multiple managers and supervisors.

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

Proven senior F&B leadership experience in a luxury hotel environment (4+ years’ related experience, including management experience)

Strong financial, commercial and operational management capability

Ability to lead multiple outlets and large, diverse teams

Strong communication and stakeholder-management skills

Knowledge of local regulations, food safety and hotel compliance

Business-level English/Japanese and strong cross-cultural leadership

Must obtain certifications or permits as required by local governmental agencies

Director of Food and Beverage 料飲部長インターコンチネンタルホテル大阪