About this role
Director of Data & AI - Post Purchase and Innovation
remote type Not Remote
locations SF - 2 Folsom Dallas-Coppell/Vari 4440 Rosewood Drive
time type Tiempo completo
posted onPublicado ayer
job requisition id R207052
Sobre la función We’re looking for a business-minded Director of Data & AI to own and scale data and AI capabilities across our Post-Purchase and Innovation ecosystem. This role sits at the intersection of strategy, technology, and customer experience—spanning fulfillment, returns, call center operations, experimentation, and emerging channels such as marketplace partnerships (on-demand fulfillment, social selling, wholesale, and beyond).
Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You’ll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow.
Lo que haces
Set the Vision
Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes
Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning
Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights
Build and Lead a High-Impact Team
Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers
Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact
Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams
Drive Experimentation & Learning
Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made
Lead experimentation design, measurement frameworks, and testing strategies across initiatives
Apply advanced analytical techniques to evaluate outcomes, run what-if scenarios, and provide clear recommendations
Advance Algorithms & AI
Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience
Ensure models are scalable, explainable, and aligned with real-world operational needs
Be a Connector & Storyteller
Translate business challenges into actionable data and AI initiatives
Communicate complex technical concepts with clarity and confidence to non-technical partners
Present insights, progress, and recommendations to senior and executive leadership
Quién eres
Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments
Strong hands-on foundation in Python and SQL, with the ability to guide technical direction
Retail or marketplace experience strongly preferred
Exceptional leadership, communication, and influence skills
A track record of building teams, driving strategy, and delivering real business outcomes through data
About Us
At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability.
Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.
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