Director of Data & AI - Post Purchase and Innovation

GAP

Posted on: August 27, 2026 | Job#: R207052

Director of Data & AI - Post Purchase and Innovation

Full time Two Folsom, San Francisco, CA, US 94105

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About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

We’re looking for a business-minded Director of Data & AI to own and scale data and AI capabilities across our Post-Purchase and Innovation ecosystem. This role sits at the intersection of strategy, technology, and customer experience—spanning fulfillment, returns, call center operations, experimentation, and emerging channels such as marketplace partnerships (on-demand fulfillment, social selling, wholesale, and beyond).Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You’ll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow.

What you'll do

• Set the Vision

• Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes

• Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning

• Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights

• Build and Lead a High-Impact Team

• Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers

• Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact

• Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams

• Drive Experimentation & Learning

• Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made

• Lead experimentation design, measurement frameworks, and testing strategies across initiatives

• Apply advanced analytical techniques to evaluate outcomes, run what-if scenarios, and provide clear recommendations

• Advance Algorithms & AI

• Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience

• Ensure models are scalable, explainable, and aligned with real-world operational needs

• Be a Connector & Storyteller

• Translate business challenges into actionable data and AI initiatives

• Communicate complex technical concepts with clarity and confidence to non-technical partners

• Present insights, progress, and recommendations to senior and executive leadership

• Who you are

• Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments

• Strong hands-on foundation in Python and SQL, with the ability to guide technical direction

• Retail or marketplace experience strongly preferred

• Exceptional leadership, communication, and influence skills

• A track record of building teams, driving strategy, and delivering real business outcomes through data

• Salary Range: $209,700.00 - $272,600.00

• Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

• Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

• Employee stock purchase plan.

• Medical, dental, vision and life insurance.

• See more of the benefits we offer.

• Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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Location

San Francisco, home to our brands and people

San Francisco has always been a hub for artistry and innovation—and for 55 years, it has inspired Gap Inc. as the home of our brands and people. Creativity is woven into our legacy, and we’re proud to continue supporting the local community that fuels it.

Through our partnership with Nest and the Makers United SF program, we’re working to bridge opportunity gaps for local creatives, giving them a platform to showcase their work and thrive. With the right support and visibility, today’s makers could become the next generation of influential talent.

Championing pathways to growth

At Gap Inc., we believe everyone deserves the opportunity to build a brighter future, and we're proud to be recognized as an Employer of Choice by American Opportunity Index.

As one of the largest employers of entry-level talent, we recognize the barriers underrepresented communities face. We're committed to bridging the opportunity gap by providing access to better jobs and creating pathways for growth, empowering our employees to contribute to our legacy—impacting not just retail and fashion, but also shaping culture.

A day in the life with Zac Posen

Step inside a day in the life at Gap Inc. HQ with Vogue and our Creative Director, Zac Posen. This behind-the-scenes gives a peak into a day at 2 Folsom including design meetings, creative reviews, and a stop in San Francisco's iconic Chinatown. Get a glimpse at the creativity, collaboration, and culture of our house of iconic American brands. Learn more

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